Job Description
Job Description
Assistant Store Manager DIVISION 400
About Goodwill SOLAC :
Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.
Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.
Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.
Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status .
Summary Description :
- Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.
- Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager.
Exemplary Duties / Responsibilities :
Assists Manager I in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and / or in the Store Manager's absence.Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager.Must ensure high levels of customer satisfaction through excellent service leadership and employee training.Accountable for meeting and / or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence.Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems.Follows up on all assigned projects.Gives corrective feedback under the direction of the Store Manager.Operates cash register and trains staff on applicable POS functions.Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.Needs to understand all facets of store organization and safety to eliminate safety hazards.Accurately completes daily sales paperwork and identifies discrepancies.Provides proactive customer service in a positive, professional, and courteous manner.Must comply with all Sales Division procedures and agency policies and procedures.Must be courteous when answering phones, making announcements, and dealing with customers and staff.Attend and actively participate in and / or facilitate meetings as assigned.Responsible for other duties as assigned.Employment Standards :
Education / Experience :
High School diploma / GED or its equivalent.Ability to work a flexible schedule, including evenings and weekends1 - 2 years experience in retail, thrift, or consignment.Positive work history.Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets and sales statisticsAbility to understand complex and simple instructions.Ability to handle customers effectively.Ability to meet deadlines and respond to special needs.Proficient user of MS Office (MS Excel in particular) and basic computer functions.Knowledge :
Knowledge of retail practices, cash handling procedures, visual merchandising, and loss prevention.Supervision and leadership team building and training.Skill :
Fluent oral and written communication skills. Bilingual is a plus.Outstanding problem-solving and multi-tasking skills.Highly organized.Cooperation with the Manager, store personnel, and Division Directors.Ability to lead and supervise personnel.Ability to work with the public; strong interpersonal and mediation skills required.Use cash register, calculator / 10 key, faxes, and phones.Good record-keeping practices.Effective production methods.Ability to accurately complete sales reports.Able to lift, carry, push, and pull at least 50 lbs.Core Competencies I :
To perform the job successfully, an individual should demonstrate the following competencies :
Confidentiality – Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics, people, and / or situationsTask Management –Communicates changes and progress; completes projects on time and budget.Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with othersCustomer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new thingsVerbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.Inclusion & Equality – Is inclusive and shows respect and sensitivity for all differences : gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLACLicenses :
Valid CA Identification CardThis job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.
