Job Description
Job Description
DIRECTOR / SR. DIRECTOR OF PROGRAMS
SUMMARY DESCRIPTION
- The Director / Sr. Director of Programs will report directly to the CEO or Vice President of Workforce Development.
- Oversees the day-to-day operations of established Goodwill SOLAC’s workforce programs inclusive of program oversight and staff supervision.
- In collaboration with the Vice President and / or CEO, determines new ways to expand current programs.
- Develop and maintain on-going evaluation of training programs to ensure compliance, efficiency, and outcomes.
- Some travel required to the various American Job Centers of California, other local community partners offices, and to local employer sites.
EXEMPLARY DUTIES / RESPONSIBILITIES
PLANNING AND DEVELOPMENT FUNCTIONS
Collaborates with the Director / Sr. Director of Development and / or Vice President to determine future program needs of the division.Responsible for providing accurate and timely information on staff goals and outcome measurements of programs to the Vice President and / or CEO for accreditation purposes.Facilitate meetings and works with Goodwill SOLAC Program Advisory Committees and local businesses to maintain validity of employment training programs, and expand opportunities of current workforce development programsSupports organization safety programs for all of Workforce Development division.Complete all necessary Goodwill SOLAC, CARF, Regional Center, Department of Rehabilitation (DOR), Goodwill Industries International (GII) program reports and other documents in a timely and accurate manner for all existing programs.TRAINING AND COORDINATION FUNCTIONS
Identify staff training needs and coordinate, track, and evaluate on-going staff development.Provide performance reviews, consultation, and technical assistance for workforce development existing program staff to improve programs and services offered.Provide technical assistance and follow-up for workforce development staff to maintain accurate and timely data and paperwork as required by funding sources, division guidelines and CARF requirements.Provide training for workforce development staff to accurately utilize and maintain the student information database system.QUALITY ASSURANCE FUNCTIONS
Monitor and upkeep standards, evaluation procedures, and tools for reviewing and monitoring the overall quality and effectiveness of employment training programs as per CARF, Goodwill, and other outside funding agencies’ regulations.Conducts quarterly monitoring and evaluation of training programs.Generate reports as to the effectiveness and outcomes of employment training programs and forward recommendations for program improvement to Vice President and / or CEO.Conduct and utilize existing division performance measurement tools, including Participant Satisfaction Surveys and Employer Satisfaction Surveys.Conduct periodic chart audits on student files on at least a quarterly basis and produce audit reports / summaries and share audit information with the Vice President and / or CEO.SUPERVISOR FUNCTIONS
Oversee the personnel for all existing programs.Daily supervision of workforce development existing program staff.Maintain and update the time and attendance and schedules for all staff as assigned.Coordinate logistical assignments and completion of job duties for all staff as assigned.Conduct performance evaluations on all staff as assigned.Maintain schedule of and ensure execution of on-going staff meetings and in services.EMPLOYMENT STANDARDS
EDUCATION / EXPERIENCE
A bachelor's or master’s degree in planning, education, social science or health discipline, a master's degree is desirable.Five years of experience in a health or social services agency, at least four years of which must have been in a supervisory capacity.Five years of experience with accredited, licensed, or certified educational or training programs.Professional expertise serving persons with barriers to employment is a plus.TRAITS / CHARACTERISTICS
Self-directed, decisiveTeam player, adapts to changeSelf-confident, performs at the highest measure of competenceSelf-reliant, takes initiativeStrong commitment to continued learningAble to work with a diversified population and people with barriers to employment. Able to work efficiently and safely.Able to follow instructions and operate with minimal supervision.KNOWLEDGE / SKILLS
To perform effectively in this position, the incumbent is required to have :
Experience in supervising a diverse group of employees.Working knowledge of planning and development.Working knowledge of CARF, DOR and DOL regulations.Strong organizational skills that include but are not limited to submitting all documents in an efficient and timely manner, attending scheduled team meetings, and managing the input of all required data elements into the student database management system as prescribed by division protocols.Exceptional time-management abilities.Ability to analyze data and write clear, accurate and concise reports, including proposals.Ability to communicate effectively in small & large groups, inclusive of public presentations.Ability to utilize Microsoft word and Outlook computer programs in an efficient and error free manner.Ability to collaborate with team members in a professional manner that create outcomes leading to prescribed programmatic goals (e.g., job placement and job retention KPIs).CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies :
Confidentiality : Understand and adhere to high level confidentiality in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.Ethics and Values : Adhere to Goodwill SOLAC core values and beliefs during both good and bad times, act in line with those values.Problem Solving : Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in a group problem solving situations; use reason even when dealing with emotional topics, people, and / or situationsTask Management : Communicate changes and progress; complete projects on time and budget.Technical Skills : Pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with othersCustomer Service : Respond promptly to customer needs; solicit employee feedback to improve service; respond to requests for service and assistance; meet commitments.Interpersonal Skills : Listen to others without interruption; keep emotions under control; remain open to others' ideas and tries new thingsVerbal Communication : Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills effectively; participate in meetings.Teamwork : Balance team and individual responsibilities; exhibit objectivity and openness to others' views; welcome feedback; contribute to building a positive team spirit; promote inclusiveness, put success of team above own interests; support everyone’s efforts to succeed.Diversity : Show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.Inclusion and Equality : Show respect and sensitivity for all differences, gender, sexual orientation, and culture. Promote equality in all aspects of work-life at Goodwill SOLAC.LICENSES
Valid California Driver’s license and current automobile insurance.This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.
