E-Commerce Associate

E-Commerce Associate (PART-TIME)

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Summary Description:

• Complete all required functions to post 30 items or more per day which includes selecting the items suitable for the auction site.
• Taking pictures of these items; downloading these pictures into the computer; writing accurate descriptions of the items and posting them for auction.
• Oversee the incoming and outgoing shipment for appropriate distribution to the department/store concerned.
• Reports to E-Commerce Leads and E-Commerce Manager.

Exemplary Duties / Responsibilities:

Listing:

• Identify saleable items for Shop Goodwill.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assists with pulling items for re-listing.
• Assists in sorting, identifying and preparing items for photographing.
• Assists with filling items and maintaining the storage shelves.

Customer Service:

• Assists with answering customer inquiries either by e-mail or phone, including but not limited to:
  • Shipping
  • General merchandise
  • Refunds
  • Damages
  • All other inquiries related to Shop Goodwill goods and services.
• Help facilitate shipment of items sold.

Shipping / Receiving:

• Prepares production invoices, records and store shipments.
• Attach identifying information to goods for shipment.
• Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor.
• Assists with loading trucks for deliveries.
• Transfers items to shipping from another area/department.
• Operates department equipment, i.e. Packsize box maker and shredder.
• Coordinates shipping activities with E-Commerce Lead and Manager.
• Assures proper rotation of stored donations.

Additional Duties & Responsibilities:

• Works overtime if required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always acts safely, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Working with, training, and/acting as a good example for program participants receiving training at Goodwill.
• Assisting with onsite customer pick-ups.
• Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Tracks target salvage, communicates any irregularities.
• Attends General Assembly, Department and Safety meetings.
• Performs other job-related duties as required.

Employment Standards:

Education/Experience:

• High school diploma or GED preferred.
• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, DOS, Excel, Word, Internet and Outlook.
• Experience with photo editing software.
• Adobe Photoshop and Microsoft Applications preferred
• Must be able to type 45 WPM.

Skills

• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Operational knowledge of basic office machines with basic computer skills
• Ability to type at least 45 words per minute.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies.

• Confidentiality – Understands and adheres to high level confidentiality in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.
• Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times, acts in line with those values.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations.
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things.
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
• Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences, gender, sexual orientation, and culture. Promote equality in all aspects of work-life at Goodwill SOLAC

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Goodwill is a culturally diverse and inclusive organization.