Job Description
Job Description
Employment preparatory & placement coach
Division 200
Summary Description :
- The Employment Preparatory and Placement Coach (EPPC) reports to the Director of Programs or designee.
- As instructed by the Director of Programs or designee the EPPC will provide job placement services for individuals experiencing homelessness, referred through partnerships at the City of Long Beach Multi-Service Center (MSC).
- The EPPC will work with various Offsite Partner Locations to supplement available workforce development services. Offsite program locations currently include Pacific Gateway Workforce Investment Network, SELACO Workforce Development Board, Long Beach City College and other providers.
- This position will provide mentoring and career-readiness coaching, career ladder education, conduct employment readiness assessments, develop individual service plans for participants, and will conduct Employment and Career Development training seminars such as job search and job retention, and refer participants to other appropriate community resources as needed.
- The EPPC will also follow up with participants to ensure the participant’s job placement, job retention and continued career success.
- This position is co-located at the City of Long Beach MSC and the EPPC will work closely with MSC staff to obtain referrals for the Goodwill program.
- Travel is required to the various Goodwill co-location sites, and to local employment training and employment opportunity sites.
- This position will also interface with other Goodwill departments, including, but not limited to Human Resources, Compliance and Accounting.
Exemplary Duties / Responsibilities :
Planning and Development Functions :
Leads a team approach for meeting the skill training, work experience, life skills and unsubsidized employment needs of people served.Works in tandem with the Goodwill Life Skills and Employment Preparatory Coach to ensure the successful transition of individuals seeking employment.Meets annual enrollment, placement, and retention targets.Facilitates supportive services that benefit the employment plan of participants.Conducts an initial job readiness assessment of the participant at beginning of program to establish necessary coaching needs, and together with the participant develops the participant’s individual service plan.Is responsible for ongoing reviews and modifications (as necessary) to the participant’s individual service plan.Provides personalized career-readiness coaching, including preparing students for interviews and resume writing.Is responsible for post-employment needs of participants and follow-up measurements to ensure the participant’s job retention.Consults with service participants, employers, and referring agencies / staff to develop unsubsidized employment opportunities.Stays current on employment trends and articulates those trends to the Workforce Development management.Keeps abreast of occupational needs, labor market fluctuations, economic trends and entry level requirements for participant’s employment.Conducts positive recruitments or mini-job fairs at the site(s) where stationed.Shares responsibilities and accomplishments with all members of the Division team.As assigned by the Director of Programs or designee, represents Goodwill at various community events and professional functions that will include public speaking, multi-media presentations, and other types of information sharing.Quality Assurance Functions :
Is responsible for implementing standards, evaluation procedures, and tools for reviewing and monitoring the overall quality and effectiveness of Goodwill case management, job development and job placement programs as per Goodwill and CARF specifications.Completes accurate and timely data input into both the Goodwill and City of Long Beach data bases.Generates reports as to the effectiveness and outcomes of the training program, annual statistical reports for both Goodwill and the City of Long Beach, and participants outcomes reports and forwards recommendations for job placement and job retention improvement to the Workforce Development management team.Ensures all paperwork is completed in an accurate and timely manner to meet accreditation standards as well as Goodwill’s internal quality assurance standards.Employment Standards :
Education / Experience :
A Bachelor’s degree in education, social science or related health care discipline plus two years of experience in a health or social services agency, of which one year must have been with services to person with barriers to employment.Familiarity working with special needs populations such as people with disabilities and disadvantaging conditions including, but not limited to, homelessness, felonies, at-risk youth, welfare to work, and senior adults.An additional three years of significant case management and / or Career Services / Workforce Development experience may substitute for the degree.Traits / characteristics :
Self-directed, decisiveTeam player, adapts to changeSelf-confident, performs at the highest measure of competenceSelf-reliant, takes initiativeStrong commitment to continued learningKnowledge / Skill :
To perform effectively in this position, the incumbent is required to have :
Organizational skills that include, but are not limited to, conducting all service participant meetings at the agreed upon prescribed times, submitting all documents in an efficient and timely manner, attending scheduled team meetings, and managing the input of all required data elements into the Goodwill database system as prescribed by division protocols.Exceptional time-management abilitiesAbility to analyze data and write clear, accurate and concise reports, including proposalsAbility to communicate effectively in small & large groups, inclusive of public presentationsAbility to utilize Microsoft word, Excel, and Outlook computer programs in an efficient and error free mannerAbility to collaborate with team members in a professional manner that creates outcomes that lead to prescribed programmatic goals such as job placement goals and job retention goals.Core Competencies I :
To perform the job successfully an individual should demonstrate the following competencies.
Confidentiality – Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and / or situationsTask Management –Communicates changes and progress; completes projects on time and budget.Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with othersCustomer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new thingsVerbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.Teamwork –Exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.Inclusion and Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC.Licenses :
Valid California Driver’s license, reliable transportation, and current automobile insurance.Desirable Qualifications :
Able to work with a diversified population and people with barriers to employment. Experience working with individuals who are housing insecure is a plus.Able to work efficiently and safely.Able to follow instructions and operate with minimal supervision.This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
