Assistant General Manager

This position is responsible for the supervision of all employees and the day to day operations of a retail location that processes donations which are sold in store to generate revenue for the Agency’s mission. These may include: financial, personnel, production and safety related duties to include but not limited to:

•  Ensuring cash register is appropriately staffed
• Making bank deposits, as required 
• Maintaining appropriate security of cash and keys           
• Assist with interviewing and hiring new employees
• Training new associates in policies, procedures and standards
• Ensuring compliance to policies and procedures
• Ensure associates provide a high level of customer service both front and back
• Ensuring quick placement of high-quality, processed goods to the sales floor
• Meeting production numbers as set by divisional management
• Ensuring loss prevention and process flow guidelines are followed
• Ensuring work stations are properly stocked and staffed to meet production goals
• Ensuring the physical safety of the back room and sales floor
• Communicating safety issues and concerns to ensure quick resolution
• Set priorities to meet daily, weekly and monthly goals

Qualifications

• Confidence in their ability to perform as an exempt level supervisor
• Strong work ethic, character and integrity
• Solid judgment and common sense in decision making
• A positive, supportive attitude to staff and customers
• Recognition of and avoidance of any conflict of interest with staff, product or customers
• Effective, appropriate and professional communication and demeanor
• Recognition of and adherence to a higher standard as a member of management
• Strong organization and multi-tasking ability
• Ability to document incidences appropriately
• Commitment to mission of the organization
• Comfort with handling cash and operation of a cash register
• Understanding of the importance of the donor process and how it supports the mission
• The incumbent should have a minimum of 1 year experience in supervision
• High school diploma or equivalent is preferred.
• Familiarity with safety requirements in a warehouse/retail environment
• Basic understanding of legal requirements regarding employment
• Focus on and compliance with safety and loss prevention standards
• Maintenance of valid driver’s license, insurance and acceptable MVR