What are the responsibilities and job description for the Retail Store Associate position at Goodwill Western Missouri and Eastern Kansas?
Summary/Objective
Essential Functions
Physical Demand
Position Type/Expected Hours of Work/Travel
Qualifications
Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operational
- Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes o Associates are expected to reach position metric four weeks after training ends
- Maintaining appropriate security of cash and donated goods
- Operate register, as directed
- Complying to Agency policies and procedures
- Ensuring a high level of customer service both front and back
- Performing duties according to safety expectations and procedures
- Ensuring the physical safety of the back room and sales floor
- Communicating safety issues and concerns to ensure quick resolution
- Ability to operate a cash register and POS system
- Ability to count change, count down cash drawers and complete accompanying paperwork
- Greeting customers and accepting donation and issuing receipts
- Operating a hand stacker and pallet jack
- General store upkeep including but not limited to sweeping, mopping, glass cleaning, and bathroom maintenance.
Production
- Ensuring quick placement of high-quality, processed goods to the sales floor
- Assisting to meet production numbers as set by divisional management
- Ensuring loss prevention and process flow guidelines are followed
- All other duties as assigned by the General Manager
Work Environment
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This is a non-exempt position. Hours vary based on the needs of the business which includes nights, weekends and holidays. Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.
The Retail Store Associate will be a proven leader with the following:
- Experience in customer service preferred
- Comfort with handling cash and operation of a cash register
- Understanding of the importance of the donor process and how it supports the mission
- Ability to perform job duties safely
- The incumbent should have at least 6 months of work history, unless this is their first job
- High school diploma or equivalent is not required.
- Operation of the hand stacker will require the ability to become certified in its operation
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All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.
AAP/EEO Statement
Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.
Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425 x239
