What are the responsibilities and job description for the Customer Experience Manager position at Goodwin Recruiting?
To Apply for this Job Click Here
As the Customer Experience Manager, you’ll be at the heart of our operation, leading efforts to ensure every guest interaction is seamless, personalized, and memorable. You’ll blend your hospitality expertise with a creative approach to enhance the overall customer journey, making our brand shine with exceptional experiences.
Customer Experience Manager Responsibilities
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 150924 #post
Tor Stave
To Apply for this Job Click Here
, $80,000 - $90,000,
As the Customer Experience Manager, you’ll be at the heart of our operation, leading efforts to ensure every guest interaction is seamless, personalized, and memorable. You’ll blend your hospitality expertise with a creative approach to enhance the overall customer journey, making our brand shine with exceptional experiences.
Customer Experience Manager Responsibilities
- Oversee all aspects of the customer experience, ensuring every guest feels valued.
- Design and implement strategies to enhance customer satisfaction, loyalty, and engagement.
- Collaborate with the leadership team to refine offerings, processes, and guest touchpoints.
- Act as a brand ambassador, promoting a warm, welcoming atmosphere that reflects our brand.
- Monitor feedback, respond to inquiries, and resolve concerns promptly and professionally.
- Assist in creating and managing promotions, events, and other initiatives to elevate the guest experience.
- Proven experience in customer service, guest relations, or hospitality management.
- Strong interpersonal and leadership skills, with the ability to inspire and guide a team.
- A creative problem solver with a proactive, detail-oriented approach.
- Excellent communication skills, both written and verbal.
- A genuine love for people and a knack for making them feel special.
- 100% Employer-Paid Health Benefits
- 401(k) with match and an annual kicker
- Paid Time Off (PTO)
- Bonus Potential
- A collaborative, supportive work environment where you’ll feel like part of the family.
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 150924 #post
Tor Stave
To Apply for this Job Click Here
, $80,000 - $90,000,
Salary : $80,000 - $90,000
