What are the responsibilities and job description for the Customer Success Program Manager position at Goodwin Recruiting?
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We are a leading holistic wellness company experiencing significant growth and are excited to expand our team!
We are searching for an experienced Customer Success Program Manager to grow with us!
Are you passionate about delivering exceptional customer service?
Ready to join an innovative and fast-growing team where your leadership, problem-solving skills, and dedication to customer satisfaction are highly valued?
Don’t miss this exciting opportunity—this role could be a great fit for you!
Apply today to take the next step in your career!
Customer Success Program Manager Responsibilities Include
Submit your resume and change your future today!
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 150141 #post
Frank Benzo
To Apply for this Job Click Here
, $75,000 - $80,000,
We are a leading holistic wellness company experiencing significant growth and are excited to expand our team!
We are searching for an experienced Customer Success Program Manager to grow with us!
Are you passionate about delivering exceptional customer service?
Ready to join an innovative and fast-growing team where your leadership, problem-solving skills, and dedication to customer satisfaction are highly valued?
Don’t miss this exciting opportunity—this role could be a great fit for you!
Apply today to take the next step in your career!
Customer Success Program Manager Responsibilities Include
- Lead and manage the customer support team to ensure excellent service delivery.
- Develop and implement strategies to improve customer satisfaction and retention.
- Oversee and optimize daily operations of the customer support department.
- Provide coaching and training to enhance team performance.
- Collaborate with other departments to resolve customer concerns efficiently.
- Monitor and analyze key metrics, making data-driven decisions to improve service levels.
- Report directly to senior leadership, providing insights and recommendations.
- 5 years of experience in customer support or customer service management, experience running a call center is a plus.
- Proven leadership skills with the ability to motivate and manage a growing team.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills and a customer-first mindset.
- Ability to analyze performance metrics and implement improvements.
- Familiarity with CRM software and customer support tools.
- Experience in wellness, holistic health, or related industries is a plus.
- Ability to work in a fast-paced, on-site corporate environment, Monday-Friday.
- Competitive base salary!
- Great work-life balance!
- Comprehensive benefits, including health, dental, and vision coverage!
- Paid time off (PTO) and more!
Submit your resume and change your future today!
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 150141 #post
Frank Benzo
To Apply for this Job Click Here
, $75,000 - $80,000,
Salary : $75,000 - $80,000
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