Operations Support Specialist

IMMEDIATELY HIRING!!! – APPLY TODAY!!!

The pay range for this position is $22.00 - $27.00/hr based on experience; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for several benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team, and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

As an Operations Support Specialist, you will gain hands-on experience allowing Goodyear to maintain and deliver exceptional customer service and continuous communication to its partners and customers. The Operations Support Specialist supports both Retail and Mobile operations serving in numerous support capacities. Primary duties and responsibilities include customer support of Amazon, CarMax, partner reporting/tracking, Mobile Operations scheduling/logistics support and Mobile order flow support.

What's in it for you:

• Primary duties and responsibilities include customer support of Amazon, CarMax, partner reporting/tracking, Mobile Operations scheduling/logistics support and Mobile order flow support.
• We offer a fun, fast paced work environment, with competitive base pay.
• Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.
• At Goodyear we invest in you and your future by providing excellent training for our technician, sales team, and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

Shift Information: Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.

What do we consider?

• Must have a valid driver's license and be at least 18 years of age.
• 1 year of Customer Service Experience, high volume preferred.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

What else do we consider?

• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Display a commitment to learning new technologies within the rapidly changing automotive industry.
• Commitment to following established safety policies and procedures.

Preferred Qualifications:

• High School Diploma or GED preferred.
• Previous automotive preventative maintenance experience or Previous formal automotive training
• 1-year Automotive experience or similar industry preferred
• 1 -year of supervisory experience preferred.

About the Role: What skills will you learn?

• Customer Support: Fleet Support - Case investigation, alerting appropriate channels, remaining actively engaged with case until resolution is achieved. Business to Business - Review daily reporting to deep dive into any warranty programs and transactions that have been processed incorrectly, work through the Retail stores and Goodyear accounting to ensure that all billable items have been submitted to warranty companies and the contract amount. Additionally, partner with the warranty company locations to assist with expedited approvals and any gaps within this process.
• Lease Support - Review daily report (s) showing newly generated leases that have identified creation issues. Take necessary partners with both the Retail store and secondary monetary vendors to make the necessary corrections to resolve the issue (s). Provide additional on the spot training/walk throughs to stores to prevent further future errors. Remain engaged until completion of the issue is satisfied for the secondary vendor and retail stores.
• Reporting & Tracking - Generate reports requested by leadership across all supported partners and identify trends that need attention. Conduct root cause analysis and discuss findings with manager and stakeholders. Case Management Database - Maintain database with all information related to management of the cases that are worked on for each partner. As partnerships evolve, additional data may become valuable, and additions may be needed to item that are tracked. Responsible for updating the databased to ensure this additional data is captured. Promote teamwork to deliver on guest expectations.
• Mobile Ops Order Flow Support - Order Monitoring and data interaction of production order flow, data processing, and other system-related responsibilities to support mobile van operations. Responsibilities include VOL creation of Delivery Receipts and all Point-of-Sale documents. Utilize Salesforce (SFFS) route optimization and mobile proof of execution system utilized by Ambassador workforce to monitor and ensure complete Mobile orders in the Direct to Consumer(D2C) and Fleet channels. VOL activity includes multiple process steps to ensure order closure and that payment can be fully initiated. Interact with Customer Call Center to provide VOL documentation or issue resolution on both planned and future orders.
• Mobile Ops Scheduling & Logistics Support - Order tires and auto parts for Fleet channel, GAS, and Just Tires D2C orders. Ensure the timely arrival of all tires and auto parts to enable the Ambassador workforce to execute customer orders in a timely fashion. This role also acts as a liaison for scheduling and support of Mobile's "Install for Others" channel that serves 3rd party customers. Communication liaison between Mobile field operations and Customer Call Center regarding customer escalations, re-scheduling, customer questions, etc. Monitor Text line SMS messaging service/application for customer escalation resolution.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.