What are the responsibilities and job description for the Sr Field Technician / Engineer position at Goodyear?
Location : Akron, OH
Sponsorship Available : No
Relocation Assistance Available : No
Goodyear. More Driven.
Position Description :
Are you a skilled Mechanical Technician with a passion for providing exceptional customer service and solving technical challenges? If so, join our team as a Sr. Field Technician / Engineer a nd be part of Goodyear’s new "Tires as a Service" end-to-end tire management program. The Goodyear Tire & Rubber Co. is looking for a skilled and self-driven Sr. Field Technician for our Tires as a Service division. In this position, you will play a key role in supporting our customers by addressing technical / mechanical and Hardware / Software issues and verifying proper installation of technical equipment on commercial vehicles and delivering excellent service on-site and remotely. You will also assist our Technology Performance and Operations team with your technical expertise and contribute to the continuous improvement of our products and services as this business offering continues to grow. This role will require a flexible work schedule and will require frequent travel to customer sites as needed.
Principal Responsibilities :
- Ensure and troubleshoot technical equipment to maximize customer satisfaction.
- Provides technical support to customers and collaborate with internal Goodyear technical teams.
- Conducts on-site and remote service visits to resolve technical issues.
- Performs vehicle trials and fitments of new technologies implemented to the field and customer fleets.
- Manage service tickets, orders, requests, incidents (paper and digitally) for each service job assigned.
- Conducts root cause analysis, gathers facts, prepares findings, and provides written reports on investigation findings.
- Evaluates and verifies Tires as a Service installation processes, technology best practices, and hardware installation guidelines are followed according to the service manual.
Required Experience and Education :
Knowledge, Skills & Abilities :
LI-BM1
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
