What are the responsibilities and job description for the Operations Coordinator position at Goosehead Insurance - The Wiggins Agency?
Operations Coordinator
Goosehead Insurance – The Wiggins Agency
Location: Mobile, AL
Job Type: Full-Time
About Us
Goosehead Insurance – The Wiggins Agency is a top-performing independent personal lines insurance agency, working with over 40 carriers to provide the best coverage options for our clients. We pride ourselves on exceptional customer service, strong relationships with real estate and mortgage professionals, and a commitment to helping families find affordable insurance.
Position Overview
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. This role will serve as the backbone of our daily operations, providing administrative support, handling customer service, and assisting with light marketing efforts. The ideal candidate is a proactive problem-solver with excellent communication skills and a friendly, professional demeanor.
Key Responsibilities
Administrative & Office Support
- Serve as the first point of contact for clients, answering phones, responding to emails, and directing inquiries to the appropriate team member.
- Maintain and organize office files, client records, and digital documents.
- Assist with scheduling meetings, managing calendars, and coordinating team activities.
- Order office supplies and handle basic office upkeep.
Customer Service
- Provide excellent service to clients by answering policy-related questions, processing simple policy changes, and assisting with billing inquiries.
- Follow up with clients to ensure satisfaction and gather feedback.
- Assist with claims communication by directing clients to the appropriate carrier representatives.
Marketing & Business Development Support
- Assist with the creation and scheduling of social media posts and email campaigns.
- Coordinate marketing materials and client appreciation gifts.
- Help organize agency events, including networking functions and client appreciation activities.
- Maintain CRM systems with updated client and referral partner information.
Qualifications & Skills
- Previous experience in an administrative, customer service, or office support role (insurance experience a plus but not required).
- Strong verbal and written communication skills.
- Highly organized with attention to detail and the ability to multitask.
- Comfortable using Microsoft Office (Outlook, Word, Excel) and willing to learn new software (CRM, social media scheduling tools, etc.).
- Positive, team-oriented attitude with a willingness to take initiative.
Why Join Us?
- Be part of a growing, high-energy team in a fast-paced, rewarding industry.
- Opportunity for professional growth and development.
- Supportive and collaborative work environment.
- Competitive pay based on experience.
If you are a self-motivated professional who enjoys working in a dynamic, client-focused environment, we’d love to hear from you!
To Apply: Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $20
