What are the responsibilities and job description for the Customer Service Agent position at Goosehead Insurance?
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.
About the Job
While working closely with senior management, the primary responsibility of a Service Agent is to support our clients. You'll do this by :
Providing a concierge / white-glove level service
Removing barriers, and ensuring end-to-end resolution on all matters, such as servicing, billing, and maintenance of home and auto insurance policies
Add complex additions and alterations of multimillion-dollar commercial accounts and risk portfolios. A resolving client complaints,
Managing retention of accounts,
Preventing cancellations among clients,
Generating cross-sell leads and upselling coverage to existing clients.
About You
You're no stranger to hard work. Goosehead Insurance is one of the largest and fastest growing independent insurance agencies in the United States. With our goal to become the largest personal lines insurance agency in the nation, we need the best and brightest professionals interested in growing their career with an innovative industry partner.
You believe iron sharpens iron and want to be surrounded by the best. Only about 1% of Goosehead candidates are offered employment because we're interested in A-players only. Our ideal candidate has experience within the hospitality or retail industry, a Bachelor's degree and is interested in unlimited development opportunities with a growing organization.
You have high personal and professional standards. Goosehead's starting salary is only the beginning. High-performing Service Agents earn performance bonuses and are considered for promotion opportunities. Each year Goosehead leadership invites the company's top performers to an all-expense paid vacation to destinations like Cabo San Lucas, we work hard and play harder. Goosehead also believes in promoting from within, so your career path is in your hands!
You want to win. We are looking for hard-working, fun, ambitious, honest, smart, team-oriented, humble people who want to build a great company. In previous roles, you've demonstrated a commitment to exceptional customer service, personal excellence and ownership for your work.
