What are the responsibilities and job description for the Aftermarket Acct Manager position at Gooseneck Implement?
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position:
Department: All Department Employee
Reports to: General Manager
Supervises: N/A
Purpose:
Promote delivery of value to assigned customer base, primarily parts and service yet total business value is within scope of position while understanding the customer base better than any other competitor.
Responsibilities:
- Creating a team of dynamic Aftermarket Solutions providers across the Gooseneck AOR that focuses on the Aftermarket that includes the traditional Precision Ag part of our business that is now “mainstream.”
- CRM- log daily activity and communication to the store as well as collecting market intel.
- 150 - 200 assigned accounts in an assigned geographical area with focus on top 50 accts.
- Specific product promotions per quarter-Netwrap, grain bags, spring/fall filters, Fleetgard maps filters, grease, attachments, parts catalogs, Mitm products, Liberty Safes, Stihl products.
- Winter Inspection sign ups- Point person responsible to meet or exceed location inspection goals.
- Bulk Def and oil and storage dispensing equipment.
- Managing parts onsite via the Gooseneck Gateway portal.
- Signing up customers for Gooseneck Gateway portal and Gooseneck Stihl portal for online purchases.
- Optimizing the features and benefits of utilizing the My John Deere Operations Center.
- Target and develop the “all-makes” business with Reman and A&I/Sunbelt.
- Promote and explain advantages of the Extended Warranty Powergard and Gooseneck Warranty.
- Technology Solutions- Operations Center Account setups, customer training, subscriptions and renewals, hardware, MTG upgrades, equipment “startups”, with focus on data management and Agronomy packages.
- Professional Sales Training- Mandatory.
- Annual Business Plan and Quarterly presentations.
- Manage territory locations CSI scores.
- Participate in Gooseneck Aftermarket Account Manager Certification program.
Knowledge, Skills, and Abilities:
- 2 years experience in an agricultural or turf related role with involvement in activities such as sales, service, training, or other related work.
- Excellent customer relationship skills.
- Represents the company in a positive manner with a professional appearance.
- Proven aptitude to make good, strong decisions.
- Ability to write and speak effectively to individuals and groups.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- High School Diploma or equivalent experience.
