Mobile Central Set Up Lead Technician

Mobile Central Set Up Lead Technician

About Us:

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position:

Department: Service

Reports to: Central Setup Coordinator 

Supervises:  Central Setup Technicians

Purpose:

Assists in coordinating and directing the workload of the mobile Central Setup Technicians for maximum efficiency and productivity. Works alongside of Central Setup Technicians and is expected to work on setting up equipment a high percentage of his time. Advises and recommends to the Central Setup Coordinator regarding technician skills and training needs.   

Responsibilities:

·         Assists with the assignment of jobs and work areas to Central Setup employees according to their skills and knowledge. 

·         Spend a high percentage of engaging in the setup and pre-delivery of machines alongside of the Central Setup Technicians. 

·         May review repair orders for accuracy and completeness. 

·         Recommends new tooling as required. 

·         Advises Central Setup Coordinator of all customer complaints. 

·         Coordinates and schedules all in-house central setup mechanic training.

·          Ability to work away from home including overnight stays 3 to 4 nights per week   

·         Assists the Central Setup Coordinator with coordinating and conducting quarterly safety meetings.  

·         May arrange for and participate in re-conditioning of used equipment. 

·         May approve the release of equipment for delivery to the customer.  

·         May assist in providing performance feedback for service technicians and staff to the Central Setup Coordinator. 

·         May assist in the scheduling and completion of Product Improvement Programs. 

·         May assist in completing warranty repairs discovered during setup on predelivery of machines. 

·         May participate in Service EDUCATE Training programs required for the development of skills and knowledge. 

·         Operates and maintains vehicles, tools and equipment required to perform job responsibilities. 

·         Maintains a clean work area and performs work in a neat and orderly fashion.  

·         Follows all safety rules and regulations in performing work assignments. 

·         Maintains current knowledge of John Deere equipment and Gooseneck Implement short line equipment. 

·         Responsible for delivering a high-level customer experience.