Two-Way Radio Programmer

Job Summary

Receive, test, diagnose, repair, and program RF equipment including mobile and handheld two-radios, repeaters, POC devices, and accessory equipment; Remotely assist field service technicians by providing programming information and support as needed; Program and provision POC devices; Assist in shipping, receiving and inventory upkeep as directed; Assist service coordinator and inside sales with technical knowledge on part selection and identification; Coordinate factory warranty repair; Assist in the staging, programming, and testing of dispatch consoles and simulcast systems as directed.

Job Responsibilities

• Demonstration of our core values at all times
• Assist Service Coordinator and Inside Sales with technical knowledge for part selection and identification
• Use of service management software to ensure proper record documentation and process flow
• Field inbound technician and customer support phone calls
• Use of an RF Service monitor to test equipment and understand readings
• Test and program portable and mobile two-way radios
• Test and program RF repeaters
• Program and provision of POC devices
• Engrave radio cases and housings as directed
• Create/modify code plugs
• Test, diagnose, and repair portable and handheld radios, repeaters and BDAs
• Provide quotes for repair estimates to include parts and labor costs
• Coordinate factory/warranty service repairs and assist with shipping and receiving of these items
• Maintain a collection of programming and testing equipment including programming cables
• Maintain a database of firmware, software, and files needed to program new and legacy equipment
• Stay up to date with the newest releases and updates of all firmware for our products and services
• Create technician step by step how to guides as directed

Skills

• Ability to work independently and as an active member of a team
• Proficiency with all Microsoft Office products
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative are preferred
• Strong foundation and understanding of technology
• Ability to follow a detailed process
• Self-motivated and directed
• Understanding of Ohms law and basic low voltage electrical work
• Ability to troubleshoot and diagnose issues in a systematic approach

Educational Requirements

• High School Diploma (Required)
• Technical training and certifications (preferred) (OSHA, R56, Motorola, Kenwood, Harris, EF Johnson, etc)
• RF or IT background (preferred)

Goosetown Enterprises, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. You can find out more by visiting: www.goosetown.com