Demo

Regional Manager- Hotel Operations

Gopalco Inc.
Denver, CO Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025

The Role:

Our Regional Manager of Hotel Operations will oversee all aspects of the hotel operation within their designated portfolio of branded and independent hotels. This requires a hands-on professional to oversee the day-to-day operations with assistance from the corporate office to provide resources designed to assist the success of the on-site property teams. The person in this position must be a self-starter, tactical and strategic. In this role, you will work with a phenomenal group of peers who insist that you are collaborative, flexible, humble, experienced, and open-minded.

Key Responsibilities:

  • Build and maintain a trusting and transparent relationship with all members of the our team; specifically taking the time to develop rapport and respect with hotel owners, understanding the responsibilities and development needs of direct reports, and how to best partner with the individuals of your peer group.
  • As a senior leader that straddles hotel operations and corporate responsibilities, you will collaborate with the corporate team and field subject matter experts, problem-solve for company-wide issues, address and resolve requests from owners, and bring forth needs from the hotel portfolio that need to be communicated, fixed, or celebrated.
  • Make scheduled and unannounced hotel visits to evaluate how we are operating and hold our operating teams accountable to continuously improve our guest and employee experience, stewardship of the asset, as well as our financial performance.
  • Quarterly presentations to ownership on portfolio performance and projects/initiatives.
  • Seek feedback from ownership, own performance issues, and lead by example to create a culture of candor and accountability.
  • Coach and mentor direct reports to develop their full potential; establish clear expectations that will allow them to achieve success in their role; provide them the necessary tools and training for growth; approach people's performance needs by understanding individual needs and barriers.
  • Actively participate in operations meetings and senior staff meetings at the corporate office; responsible for briefing corporate colleagues and ownership on noteworthy issues.
  • Actively engage in the critical path for pre-opening hotels; deep dive into all hotel projects under construction and development; provide support and direction to ensure the programming in place for each hotel is a fit for its location.

Hotel Operations

  • Become familiar with the property management systems of various franchise systems.
  • Become familiar and standardize aspects of front desk operations.
  • Instill in all hotel personnel the qualities of guest service. This process should be enhanced by using the best practices of any franchise programs.
  • Attend and participate in department head staff meetings while on property. This would include scheduling through GM prior to date. Observe the flow of discussion and ideas between the GM and staff.
  • Inspect the entire property. Inspect guest rooms with GM and various department heads. Walk the entire hotel inside and out alone to determine any problems. Question management prior to group walk to see if they are aware of any outstanding issues.
  • During inspection, monitor the hotel for any cleanliness issues or maintenance issues. Create a punch list for any significant maintenance issues or trending cleanliness issues.
  • Observe the laundry function during the workday. Determine any equipment issues that must be addressed.
  • Determine status of various mechanical equipment. Does anything need repair. Does any equipment show sign of wear. Does the equipment seem to be in good repair and adequately maintained.
  • Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines.
  • Determine organization of the housekeeping and maintenance departments. Are files in order, areas organized, and supplies stored in a neat manner.
  • Ensure all departments complete correct reporting and forwarding it to GM.
  • Determine if GM is monitoring hotel reporting and submitting required documentation to the accounting department in a timely manner.
  • Meet with GM to determine their view of the operation. Spend time discussing the various employees and their performance. Determine if your view corresponds to that of the GM. Is the GM operating the property according to the standards set forth.
  • Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on one and staff meetings.
  • Monitor payroll and staffing levels with the GM and Corporate Human Resources.
  • Determine purchasing system used by GM to procure supplies for the hotel.
  • Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed.
  • Track QA/brand visits and inspections and achieve outstanding results.
  • Train and provide career development for hotel management roles and conduct performance evaluations and provide feedback.
  • Read, analyze, and interpret documents including all legal documents such as sales contracts and general hotel contracts. All contracts should be briefly presented during quarterly ownership meetings.
  • Other duties as assigned by ownership.

Sales and Marketing

  • Review and monitor the overall performance of the hotel sales staff.
  • Directly involved with revenue management; pricing, sales and marketing of the hotels.
  • Work with both franchise and corporate staff in determining revenue management criteria.
  • Become familiar with the franchise systems and how they relate to establishing revenue management goals. Determine the thought process behind goals to ensure they are compatible with market conditions.
  • Review with property level staff the current marketing plan for production and adherence of objectives.
  • Determine if hotel sales staff are working in a manner that will maximize sales calls, attention to leads, returning of phone calls and conducting site tours.
  • Is the property sales department responsible for billing and involved in collection of receivables. Does the sales department understand credit policies as they relate to accounts.

Food and Beverage

  • Work with hotels food & beverage departments in the development of menus to ensure profitability in the hotel’s food outlets.
  • Understand inventory requirements for food & beverage departments and ensure proper monitoring of inventory is completed.

Qualifications, Education and Experience:

  • Bachelor’s degree – Hospitality/Hotel Management preferred
  • Candidates must have previous multi-unit management experience, or have been a general manager of a larger, full-service hotel with a successful track record. Our environment necessitates a strong leadership style with above average analytical and time management skills.
  • Experience working with premium-branded select-service hotels is required (Marriott, Hilton, or Hyatt) you should be comfortable handling these properties in both urban and tertiary settings
  • Prior experience with hotels operating food & beverage outlets required.
  • Construction and project management experience is a plus.
  • Possess strong business and financial acumen.
  • Experienced in cash management of a hotel operation.
  • Ability to interface and coordinate across all corporate functions including accounting, legal and human resources.
  • Demonstrate group presentation skills; conduct, and orchestrate monthly, quarterly and annual meetings with direct reports and ownership.
  • Strong computer skills (Excel, Word, etc.) and working knowledge of a variety of reservation and hotel information systems
  • Professional in appearance and presentation
  • Professional proficiency in the English language in reading, writing, and verbal communication
  • Ability to multi-task and track completion dates to ensure timeliness
  • Extensive travel between hotels in assigned region and corporate office required.

In addition to a great work environment, our talented teams enjoy:

  • Amazing room discounts at all company-managed hotel locations
  • Competitive compensation
  • Bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health and dental insurance

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary : $120,000

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