Account Manager-Construction

Account Manager

The Account Manager serves as the primary relationship owner for an assigned group of top tier client accounts with responsibilities for retention and growth, this role will cover the Rocky Mountain East Region.

Responsibilities:

• Manage multiple accounts; develop positive working relationships with all customers.
• Drive client retention, renewals, upsells and client satisfaction.
• Work closely with Senior Account Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
• Work closely with Senior Account Managers and Account Managers to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Work closely with Finance on billing setup and invoicing.
• Hiring, and developing staff to include the setting of objectives and performance reviews.
• Provide coaching and guidance to team members about every aspect of their assignments
• Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management.
• Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss.
• Work with Sales and Business Operations team to develop annual program usage and bench mark report.
• Deliver program review to client’s senior management.
• Assist sales team in discovering business opportunities outside of Job Order Contracting.

Qualifications:

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• Experience in Account Management/Customer Success. Knowledge of key concepts including JOC Process, plans, deliverables, scope and tasks.
• Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of construction bid documents. Knowledge in the process of new client start-ups (preferred).
• The ability to communicate effectively with team members and across the organization.
• Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate.
• Fortive/Gordian requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
• A valid US driver’s license and the ability to travel up to 20%

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled. “We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. “The salary range for this position (in local currency) is 81,200.00 - 150,800.00This position is also eligible for bonus as part of the total compensation package.