What are the responsibilities and job description for the Account Specialist position at Gordini USA Inc?
Gordini USA Inc., manufactures and distributes cold-weather gloves, mittens, goggles, and base layer, under our own brand and private label. We are also Carhartt's glove, base layer, face protection, socks, and boxer brief licensee. We are a growing company looking for a customer service representative to join our team.
Our Account Specialists work closely with our Senior Account Managers and Sales Force to directly support our customer accounts and our internal sales team. This is a multi-faceted role for someone who values outstanding customer service and can take initiative in a collaborative work environment.
We are looking for someone who can:
- Maintain a thorough knowledge of products & policies to serve customers efficiently
- Provide assistance to customers by answering, handling & resolving customer questions, requests, issues etc.
- Respond to all customer requests in a timely manner
- Communicate effectively with management, sales force, and warehouse team to meet deadlines
- Take & receive customer orders in computer system
- Review orders for accuracy
- Direct any billing questions to the correct department
- Provide pricing and delivery information
- Process reports (backorders, sales, etc.)
Looking for these qualifications:
- 2 – 3 years customer service experience preferred
- Bachelor’s degree or equivalent preferred; high school diploma or equivalent required
- Have a strong ability to prioritize, and have strong organizational skills and ability to multi-task
- Demonstrate strong written and verbal communication skills
- Have excellent attention to detail
- Thrive in a fast-paced, process-driven environment
- Demonstrates high level of proficiency in Microsoft Excel
- Prior experience with ERP and/or CRM systems
- References for reliability and dependability
We feel lucky to call the vibrant, active community of greater Burlington home, and think you will too.
We offer competitive compensation, comprehensive medical insurance, 401k, paid time off, flexible work schedules, gear discounts, and much more. Gordini celebrates diversity and is committed to creating an inclusive environment for all employees. We are an equal-opportunity employer.
