What are the responsibilities and job description for the Project Coordinator / Product Specialist position at Gordon, Inc.?
Position Summary
At Gordon, Inc., we take pride in continuous evolution. The driving force behind our business growth is a skilled and dedicated Project Management Team. The Project Coordinator position requires production experience and strong skills in work-plan development and progress tracking. This role will also prepare and present updates regularly to relevant management channels, ensuring that all our goals are achieved.
Objectives
- Liaise with managers and customers to define project requirements, scopes and objectives that align with organizational goals
- Coordinate internal and external resources, ensuring that projects remain within scope, schedule and budget
- Analyze project progress and, when necessary, adapt scope or timeline to achieve optimal results
- Help build the skill sets of team members and share learnings with other employees.
- Achieve organizational goals while adhering to standards and best practices
Responsibilities
- Ensure that all aspects of a project are organized and in conformance with timeline and deliverable requirements
- Maintain project performance database that tracks overall progress and achievement of milestones
- Work with resources effectively to boost project efficiency and maximize deliverables output
- Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan
- Deepen partnerships with all stakeholders
- Maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Monitor resources to ensure project efficiency and maximize deliverables
- Anticipates and timely communicates deviations from a project plan or schedule and keeps all participants and stakeholders informed
- Analyzes, identifies, logs, and manages potential and known actual risk issues, recommends corrective action(s) to be taken
- Forecasts how more serious project set-backs and issues of risks might impact project scope, schedule, quality and cost
- Manage customer relationships, working collaboratively with both internal and external stakeholders while navigating complex design challenges, developing creative technical solutions to meet project goals
- Communicate effectively with internal and external project stakeholders throughout the project lifecycle to deliver successful projects and promote repeat business
- Aid with direct client communication including management of schedules and key milestones/deliverables
- Analysis of complex project criteria (design intent, budget, schedule, resource availability, etc.) and creation of effective, actionable plans to align these various criteria in real-time with achievable positive results
- Recommend and present innovative solutions and drive internal developments and improvements
- Utilize architectural and manufacturing expertise to guide design development and oversight in collaboration with production of shop drawings and supporting documentation
- Collaborate with production team to ensure projects are manufactured on time and to exacting standards
- Measuring and monitoring project performance using appropriate tools and techniques
- Proactively working to deliver projects on-time, within budget, within scope and within spec
- Expedite, review, and provide “Quality Control” on shop drawings and submittals
- Prepare, submit, obtain approval, verify and track billings until payment is received.
- Prepare change order proposals and coordinate with Estimating Team when required for Senior Project Manager’s submittal
- Monitor and update cost projections for all projects managed
- Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer
- Other functional requirements include:
- Return Authorization procedure
- Credits procedure
- Internal Debit procedure
- Sales Order Cancellation procedure
- Generates Absorb Freight documentation
- Coordination with Purchasing on Custom color matches
- Order Expediting with the Planning & Scheduling Teams
- Seeks Technical solutions to Customer problem in concert with Engineering
- Systematic Follow-up with the Customer for Approvals
- Submittal Drawings
- Advance Purchase of Raw Materials
- Calculates take-offs for customers
- Reviews Purchase Order scope vs. Estimate scope
- Maintenance of information and procedures on Gordon Intranet
- Promote Gordon, Inc. and maintain strong relationships with sub-contractors, general contractors, owners and architects
Education / Experience Qualifications
- 0 – 5 years of experience Project Management
- 0 – 3 years of experience in Manufacturing
- Bachelor’s degree and/or working experience in Manufacturing, Architecture, Construction or related field
- Comprehensive understanding of Gordon, Inc. product systems, demonstrating expertise with customers on product applications and customizations.
Knowledge, Skills and Abilities
- Proficient in MS Office Suite
- Strong prioritization and organizational skills; detail-oriented
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Demonstrates commitment to deliver outstanding service – both with internal and external stakeholders
- Takes ownership to personally resolve customer problems (or find someone who can)
- Listens well, asks clarifying questions and checks for agreement with customers
- Committed to following-up with customers in all instances in a timely manner
- Strong sense of accountability - ensures that you will do what you say that you are going to do
- Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful
- Positive attitude
- Actively identifies risk and escalates as needed
- Intermediate financial acumen – cashflow, cost projections, job cost, billings projections
- Basic knowledge of Gordon, Inc. products, services, processes and projects
- Understands project plans and specifications
- Independently performs most assignments with instruction
- Works autonomously at times
- Receives guidance for unusual or complex problems and supervisor approval for changes in standards
- Engages company culture
- Open to feedback and flexible to change
