What are the responsibilities and job description for the Project Manager position at Gordon, Inc.?
Position Summary
The Project Manager will provide overall management direction of multiple projects, establishing specific project milestones, maintain liaison with our customers, communicate and maintain project/production schedules to meet both internal and external project needs, and manage project to meet or beat the estimated budgets. The role requires a direct understanding of design and manufacturing processes, standards and workflows while navigating complex design challenges. The Project Manager is ultimately responsible for completing each project on time, within budget and satisfying the customer.
Objectives
- Lead the Project Team to ensure maximum performance, by providing purpose, direction and motivation.
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations and implementation plans, including risk mitigation.
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
- Analyze project status and, when necessary, revise the scope, schedule or budget to ensure that project requirements can be met.
- Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes.
Responsibilities
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.
- Assign and monitor resources to ensure project efficiency and maximize deliverables.
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
- Anticipates and timely communicates deviations from a project plan or schedule and keeps all participants and stakeholders informed.
- Analyzes, identifies, logs, and manages potential and known actual risk issues, takes corrective action by tackling day-to-day issues head on
- Forecasts how more serious project set-backs and issues of risks might impact project scope, schedule, quality and cost.
- Experienced in providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges.
- Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding project completion meetings and activities, and capturing and using relevant lessons learned.
- Manage customer relationships, working collaboratively with both internal and external stakeholders while navigating complex design challenges, developing creative technical solutions to meet project goals.
- Communicating effectively with internal and external project stakeholders throughout the project lifecycle to deliver successful projects and promote repeat business.
- Responsible for direct customer communication including management of schedules and key milestones/deliverables.
- Analysis of complex project criteria (design intent, budget, schedule, resource availability, etc.) and creation of effective, actionable plans to align these various criteria in real-time with achievable positive results.
- Recommend and present innovative solutions and drive internal developments and improvements.
- Utilize architectural and manufacturing expertise to guide design development and oversight in collaboration with production of shop drawings and supporting documentation.
- Collaborate with production team to ensure projects are manufactured on time and to exacting standards.
- Measuring and monitoring project performance using appropriate tools and techniques.
- Proactively working to deliver projects on-time, within budget, within scope and within spec.
- Expedite, review, and provide “Quality Control” on shop drawings and submittals.
- Prepare, submit, obtain approval, verify and track billings until payment is received.
- Price and process change order proposals and coordinate with Estimating Team when required.
- Set up cost projections for all projects managed and update monthly.
- Sales Order Entry – from receipt of the order through the process of establishing a schedule for shipment that is acceptable to the Customer.
- The use of M1 (Our Fully Integrated ERP System) and compliance to established and required procedures
- Reviews reports of Scheduled and Not-Scheduled Sales Orders to ensure that no un-warranted delays are present in the process, and that Lead times are being achieved in all areas throughout the order entry process
- Works closely with the Production Planning Manager to stay abreast of the completion schedule of all jobs in the Schedule
- Ensures that timely and accurate information is related to the customer relative to the delivery of their orders(s)
- Identifies specific job and project requirements for which established process capabilities do not currently exist, and recommends Product Development initiatives and testing
- Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer
- Other functional requirements include:
- Return Authorization procedure
- Credits procedure
- Internal Debit procedure
- Sales Order Cancellation procedure
- Generates Absorb Freight documentation
- Coordination with Purchasing on Custom color matches
- Order Expediting with the Planning & Scheduling Teams
- Seeks Technical solutions to Customer problem in concert with Engineering
- Systematic Follow-up with the Customer for Approvals
- Submittal Drawings
- Advance Purchase of Raw Materials
- Calculates take-offs for customers
- Reviews Purchase Order scope vs. Estimate scope
- Maintenance of information and procedures on Gordon Intranet
- Anticipates and timely communicates deviations from a product/project plan or schedule and keeps all participants and stakeholders informed
- Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding project completion meetings and activities, and capturing and using relevant lessons learned
- Manage customer relationships, working collaboratively with both internal and external stakeholders while navigating complex design challenges, developing creative technical solutions to meet project goals
- Communicating effectively with internal and external project stakeholders throughout the project lifecycle to deliver successful projects and promote repeat business.
- Responsible for direct customer communication including management of schedules and key milestones/deliverables
- Analysis of complex project criteria (design intent, budget, schedule, resource availability, etc.) and creation of effective, actionable plans to align these various criteria in real-time with achievable positive results
- Recommend and present innovative solutions and drive internal developments and improvements.
- Utilize architectural and manufacturing expertise to guide design development and oversight in collaboration with production of shop drawings and supporting documentation
- Collaborate with production team to ensure projects are manufactured on time and to exacting standards
- Measuring and monitoring project performance using appropriate tools and techniques.
- Proactively working to deliver projects on-time, within budget, within scope and within spec.
- Expedite, review, and provide “Quality Control” on shop drawings and submittals
- Prepare, submit, obtain approval, verify and track billings until payment is received
- Price and process change order proposals and coordinate with Estimating Team when required
- Set up cost projections for all projects managed and update monthly
- Promote Gordon, Inc. and maintain strong relationships with sub-contractors, general contractors, owners and architects
- Participate in project kick-off meetings with all stakeholders, including review and provide feedback on purchase orders and change orders
- Promote Gordon, Inc. and maintain strong relationships with sub-contractors, general contractors, owners and architects.
Education / Experience Qualifications
- 0 – 5 years of experience Project Management
- 0 – 3 years of experience in Manufacturing
- Bachelor’s degree and/or working experience in Manufacturing, Architecture, Construction or related field
- PMP Certification encouraged
- Leader, providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges
- Knowledge of financial acumen – cashflow, cost projections, job cost, billings projections with oversight
- Basic knowledge of Gordon, Inc. products, services, processes and order processing
Knowledge, Skills and Abilities
- Proficient in MS Office Suite
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Demonstrates commitment to deliver outstanding service – both with internal and external stakeholders
- Takes ownership to personally resolve customer problems (or find someone who can)
- Listens well, asks clarifying questions and checks for agreement with customers
- Committed to following-up with customers in all instances in a timely manner
- Strong sense of accountability - ensures that you will do what you say that you are going to do
- Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful
- Positive attitude
- Responsible for overall outcome of the project
- Actively identifies risk and escalates as needed
- Intermediate financial acumen – cashflow, cost projections, job cost, billings projections with oversight
- Able to read and interpret project plans/drawings and specifications
- Able to review Requests For Information (RFI’s) for comparative purposes against original contract documents for changes/deviations, and prepare a concise recap of changes/deviations
- Independently performs most assignments with instruction
- Works autonomously at times
- Receives guidance for unusual or complex problems and supervisor approval for changes in standards
- Engages and promotes company culture
- Open to feedback and flexible to change
- Assist in development/mentoring of Project Coordinator and Administrative Assistant roles
