TEMPORARY REGISTRATION CLERK

Description

The registration clerk provides patients with a pleasant experience during registration, on the phone, and answering any inquiries patients may have.  The registration clerk is responsible for greeting and registering patients, as well as verifying all patient information and insurance details.  The registration clerk also collects co-pays, answers calls, and pages medical employees as needed.

CORE ACCOUNTABILITIES

1. Registers all hospital inpatient and outpatient services
2. Runs Daily/Weekly Registration Reports
3. Runs insurance virtual credit card payments daily
4. Answers all facility telephone calls and directs them appropriately
5. Gathers patient demographic information
6. Verifies and accurately records insurance information
7. Answers billing questions and receives payments
8. Performs other duties as assigned

Qualifications

SCOPE OF IMPACT

The registration clerk is the first person many patients interact with via phone or face to face.  The first impression is important as we strive to create a positive and memorable experience for all patients and visitors while here at Gordon Memorial Health Services.

POSITION QUALIFICATIONS

Education: 

• High School diploma or equivalent.

Experience:

• Customer service experience required.
• Scheduling experience preferred

Licensure and Certification:

• None

Knowledge, Skills, and Abilities: 

Knowledge of:

• General computer use
• Microsoft Office
• General office procedures
• Internet navigation

Skills in:

• Organizing projects and tasks
• Phone Etiquette
• Time management

Ability to:

• Multi-task
• Be detail oriented
• Communicate effectively
• Maintain confidentiality
• To adapt to different situations and people while remaining professional
• Problem solve
• Resourceful

Salary : $15