What are the responsibilities and job description for the Head of Platform position at Gorgias?
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100 ) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
About the Team
Platform engineering team's mission is to empower product engineering teams by providing reliable core APIs, documentation, developer experience, managed services, templates and best practices. The success depends on the success of the product engineering team success. Your hard work enables product engineering teams to build great customer-facing products.
Who they are : Team members
Sebastian Caceres - https : / / www.linkedin.com / in / sebastian-caceres-a31b07100 /
Maciej Łopaciński - https : / / www.linkedin.com / in / hamster /
Their Stack (for engineering roles)
Languages used :
- Python (backend) & TypeScript (frontend)
- Java (Flink jobs)
- Databases :
- Postgres is our main workhorse → streams CDC pipeline feeding other services.
- ElasticSearch is used for full-text search.
- Clickhouse for OLAP workloads.
- Streaming :
- RabbitMQ
- Debezium
- Apicurio
- Kafka
- Flink / FlinkSQL / KafkaConnect
What You'll Do
Who You Are
Perks & Benefits
More cool things to know about Gorgias...
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact [redacted]
Salary : $300
