What are the responsibilities and job description for the Staff Design Systems Designer position at Gorgias?
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100 ) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
About the Design Team at Gorgias
The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.
We have regular ceremonies such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.
As the Staff Design Systems Designer, you'll report directly to Design leadership. This is a unique opportunity to shape Gorgias' next chapter. As the first dedicated design systems owner, you will drive initiatives that enhance both the pace and quality of our work while supporting our ambitious product roadmap. This role is critical in maturing a cohesive, scalable design system that empowers our teams to deliver world-class products and exceptional customer experiences.
As the Staff Design Systems Designer , you'll play a pivotal role in evolving and implementing our design system, ensuring consistency, accessibility, and usability across our portfolio. You'll lead the development of scalable patterns and maintain a robust design source of truth, while also focusing on elevating UI and interaction design quality to create intuitive and impactful user experiences. Additionally, you'll collaborate on strategic design initiatives across the business, driving innovation and aligning with Gorgias' vision to lead in ecommerce customer experience.
What You'll Do
- Define and Evolve Gorgias' Design System : Collaborate with designers and engineers to shape Gorgias' visual language, including typography, color, iconography, and components. Use tools like Figma, Storybook, and design tokens to build and maintain a cohesive, accessible design system seamlessly integrated into the codebase. Conduct UI audits to resolve inconsistencies and align with Gorgias' standards.
- Holistic Problem-Solving : Apply strategic thinking to evolve the design system, addressing challenges that impact teams and merchants. Balance innovation with practicality to enhance usability, ensure consistency, and improve cross-product cohesiveness.
- Inspire Innovation and Elevate Design Standards : Drive innovation by introducing forward-thinking approaches to design systems. Mentor the team to improve UX, interaction patterns, and design standards, creating exceptional customer experiences.
- Support Strategic Initiatives : Develop scalable design patterns for key projects, such as AI Agent enhancements and the information architecture refresh. Collaborate with teams to update interfaces, improve responsiveness, and ensure accessibility and localization.
- Communications and Cross-Functional Collaboration : Embed the design system across Gorgias by collaborating with product and engineering teams. Establish a contribution model to maintain and evolve the system, advocate its value, and educate teams on new patterns and components.
- Champion Accessibility : Embed accessibility standards into the design system, ensuring WCAG and ADA compliance. Introduce innovative solutions to elevate user experience and inclusivity.
Who You Are
Experience & Expertise
Key Competencies
Perks and Benefits
Interviewing Process
Recruiter Interview [30 min]
Hiring Manager Craft Interview [60 min]
Meet Ben Ient the hiring manager, for an in-depth conversation about your past experience, track record, and thought process. This interview will explore how your skills and approach align with the role and the team's goals.
Meet with Antonio Lapa, Senior Designer from the team to walk through examples of your work, focusing on design systems, UI / interaction design quality, and the impact you've created in past roles.
Case Study Presentation - Design Systems Live Task
2 hours 15 mins]
Panel
Antonio Lapa - Senior Product Designer
Product Leadership Interview
Reference check
More cool things to know about Gorgias...
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we're dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
We also recognize that individuals from diverse backgrounds-especially women and underrepresented groups-may hesitate to apply if they don't meet every requirement. If this role excites you and you're eager to grow, we strongly encourage you to apply, even if you don't check every box. You might bring something unique and valuable that we didn't even know we needed.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at . Let's grow together!
