What are the responsibilities and job description for the Staff Engineer position at Gorgias?
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100 ) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem : through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two types of Native Apps we own :
- Messaging : Apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
- Ecommerce : Apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.
About the Role
You'll have a chance to :
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
Do work that matters, impacting thousands of businesses and millions of shoppers
Mentor and lead engineers, to make our products scale
What You'll Do
Who You Are
Company Benefits and Perks
Join our team for the opportunity to :
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
More cool things to know about Gorgias...
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact [redacted]
Salary : $300
