What are the responsibilities and job description for the Strategic Finance Manager position at Gorgias?
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations - from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Join our team for the opportunity to :
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
About the Team
Gorgias finance team is looking to hire a passionate individual to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions. This role will be focused on building deep partnership across GTM business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions. You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting.
To be successful in this role you must be data driven, have strong communication skills, and the ability to thrive in a fast-paced environment. You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact. This role will report directly to the Head of GTM Strategic Finance.
What You'll Do
- Function as a hands-on, strategic partner to GTM business leaders while working directly with the Head of GTM Finance on critical business initiatives
- Support management to build, maintain and report on growth models and forecasts supporting revenue / spend optimization
- Assess key metrics across GTM functions to craft a strategy that aligns the financial model to OKRs and uncovers growth opportunities within the respective functions
- Monitor and improve GTM operational efficiency by using a variety of tools including Hubspot, Pigment and CaptivateIQ
- Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs
- Assist in planning activities and the quarterly and annual budgeting cycles for all GTM teams
- Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets
- Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles
- Support ad hoc strategic projections to meet business objectives
- Collaborate with Accounting on month-end close and provide detailed variance reporting to business partners
Who You Are
Perks & Benefits
4-week vacation
Paid sick leave
Paid parental leave (16 weeks)
Latest MacBook Pro
Daily lunch stipend ($15 / per workday)
Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
Retirement : Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
Get up to $700 to set up your workstation at home (working from home should feel breezy)
Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
Every quarter, we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsite!)
This role will need to accommodate a hybrid schedule with 2 days in the office in Toronto or New York.
More cool things to know about Gorgias...
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we're dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
We also recognize that individuals from diverse backgrounds-especially women and underrepresented groups-may hesitate to apply if they don't meet every requirement. If this role excites you and you're eager to grow, we strongly encourage you to apply, even if you don't check every box. You might bring something unique and valuable that we didn't even know we needed.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com . Let's grow together!
Salary : $15
