What are the responsibilities and job description for the Business Systems Analyst Internship/Co-Op 2025 (June - December) position at Gorilla Commerce?
ABOUT GORILLA COMMERCE
At Gorilla Commerce, we’re committed to bringing you durable, high-quality products at reasonable prices that make everyday life easier. Our vision is to continually innovate and improve our products based on customer need and industry trends. We are the owners and developers of multiple brands including our flagship brand, Gorilla Grip.
Make Stuff Happen: (why join us)
Based in Westport, CT, Gorilla Commerce is a Top 10 Branded Amazon US seller with rapid growth plans. Our beach community is only an hour from NYC and a little over two from Boston. We’re a fast-paced environment with a relentless focus on the customer. We are a dynamic group of dog lovers who operate at the intersection of creativity and analytics to create and provide obsession worthy products that consumers are demanding …and we offer free unlimited snacks in the office!
At Gorilla Commerce, we’re committed to bringing you durable, high-quality products at reasonable prices that make everyday life easier. Our vision is to continually innovate and improve our products based on customer need and industry trends. We are the owners and developers of multiple brands including our flagship brand, Gorilla Grip.
Make Stuff Happen: (why join us)
Based in Westport, CT, Gorilla Commerce is a Top 10 Branded Amazon US seller with rapid growth plans. Our beach community is only an hour from NYC and a little over two from Boston. We’re a fast-paced environment with a relentless focus on the customer. We are a dynamic group of dog lovers who operate at the intersection of creativity and analytics to create and provide obsession worthy products that consumers are demanding …and we offer free unlimited snacks in the office!
The Role:
Reporting to the Director of IT, this position contributes to Gorilla Commerce’s technology solutions team; enabling cross-functional, enterprise-wide collaboration across data and processes.
As a business systems analyst, you will be part of strategic-level projects, as well as working with third-party vendors to drive results in day-to-day operations in support of the organization. The ideal candidate thrives in a fast-paced environment, juggling multiple priorities at once. Flexibility, organization, attention to detail and the ability to prioritize in a constantly changing and highly ambiguous business environment are key.
Daily & Monthly Responsibilities:
- Work with business users and third-party developers to design, develop, test and enhance application solutions and procedures.
- Provide basic technical support to team members for various computer and software systems.
- Troubleshooting, debugging, triaging, and prioritizing technical issues that arise, including but not limited to NetSuite ERP, Celigo Integration, and Amazon Seller Central.
- Work with international colleagues to maintain overall design integrity of ERP processes and systems; investigating and identifying root causes of incidents to resolve issues and suggesting structural changes to improve processes.
- Apply technical background to engage with cross-functional team members’ current and emerging needs.
- Manage a constantly fluctuating list of requests and tasks, determining importance, and staying organized to ensure all requests are tracked, even if not being actioned immediately.
Skills & Qualifications:
- Bachelor's Degree in a related field such as - Information Systems, Information Technology, MIS, Engineering, or Business Analytics is required.
- Strong written and verbal communication skills to build and develop relationships with internal and external stakeholders.
- Strong problem-solving skills, including the ability to effectively address issues in collaboration with others as appropriate.
- Demonstrate an understanding of IT infrastructure, software integrations, cloud technologies, and cybersecurity principles.
- Experience working in an ERP system is preferred
- Programming experience or familiarity with scripting a plus.
