What are the responsibilities and job description for the Customer Service Representative position at Gorjanc Comfort Services Inc?
Customer Service RepresentativeGorjanc Home Services is a local, family-owned business with over 60 years of experience in HVAC, Plumbing and Electrical.We are looking for a Customer Service Representative to join our team.Job Summary : To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and / or services, and handling basic customer issues.Pay Range : $18.00 / hr.-$24.00 / hr.- Depending on ExperienceWork Week : Friday-Monday - Shift is 4 days / 10 hoursBenefits :
- Medical Insurance : We cover 75% of your premiums
- Vision, Dental, Short-Term Disability, and Life Insurance
- 401(k) Retirement program with a company match
- Paid Time Off to recharge on holidays and vacations
- iPhone, iPad & integrated software
- A family environment with company outings
- No On CALLDaily Duties :
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence and tonality; be clear, compelling, and personable.
- Respond to customer requests, resolve issues, and promote Gorjanc.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.Skill Requirements :
- Develop a proven track record in customer service.
- Microsoft and Apple competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- A competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude on life.
- Deliver Wow Service
- Honesty and Integrity
- Empathy
- Resourceful
- Attention to Detail
- Happiness
- Committed to Growth and Learning
Salary : $18 - $24