Case Manager/Intake Specialist

** DO NOT CONTACT THE LAW FIRM**

At Gorospe Law Group, a distinguished personal injury law firm based in Tulsa, Oklahoma, we pride ourselves on providing exceptional care and service to our clients. Our mission is to alleviate the stress that follows personal injuries and secure the compensation our clients deserve, allowing them to focus on recovery and rest. Our experienced team handles a wide range of personal injury cases, including car accidents, truck accidents, motorcycle accidents, wrongful death, and more. We prepare each case as if it were to go to trial, aiming to maximize its value and achieve the best possible results, whether through negotiations or litigation.

Our commitment to personalized assistance means we are always available to our clients, answering their questions and keeping them engaged and informed at each step of the process. We maintain a manageable client roster to ensure the highest quality service, reflecting our dedication to individualized attention and successful outcomes.

As we continue to expand our commitment to delivering exceptional legal representation and personalized client care, we recognize the increasing need for a Case Manager/Intake Specialist to enhance our client support processes. This role is essential in ensuring that every potential client receives prompt attention, clear guidance, and compassionate service from their very first interaction with our firm. As a Case Manager/Intake Specialist, you will play a critical part in managing the intake process, gathering key case details, and maintaining ongoing communication to facilitate smooth case progression. Your efforts will be instrumental in upholding our firm's reputation for excellence, efficiency, and unwavering client advocacy.

What you’ll do:

• Client Intake Management: Serve as the initial point of contact for potential clients, conducting thorough interviews to gather detailed information about their cases. Assess the viability of potential cases and provide clients with an understanding of the legal process ahead.​
• Leads Follow-Up: Conduct continuous follow-ups with leads and potential clients to ensure all necessary information is obtained and to keep them engaged throughout the process.
• Information Gathering: Collect and organize all pertinent information related to clients' personal injury claims, including medical records, accident reports, and insurance details. Ensure all data is accurately entered into our case management system, SmartAdvocate.​
• Client Communication: Maintain regular communication with clients to update them on case progress, answer questions, and provide support. Educate clients on medical decisions as part of the case management process, especially in cases involving surgical recommendations.​
• Case Coordination: Work closely with attorneys, paralegals, and other staff to ensure seamless case progression. Identify and address any potential delays or issues that may impact case timelines.​
• Insurance & Medical Records Analysis: Analyze medical records and bills to determine necessary actions, such as requesting additional records or submitting health insurance.
• Investigation Support: Assist in obtaining and reviewing collision reports, conducting background checks using tools like Westlaw People Finder, and gathering additional records as needed to support case development.

What we’re looking for:

• Experience: 2-3 years of hands-on experience in both personal injury intake and case management. Must have a proven ability to assess and qualify cases, ensuring they meet firm criteria. Strong understanding of health insurance processes, personal injury claims, and subrogation is essential.
• Client Service Skills: Exceptional customer service abilities, with a focus on empathy and effective communication.​
• Problem-Solving & Task Management: Proactive in managing tasks and ensuring nothing falls through the cracks. Possesses strong problem-solving skills to anticipate and resolve obstacles, keeping cases moving forward efficiently and preventing delays
• Attention to Detail: Strong organizational skills and the ability to manage multiple cases simultaneously while maintaining accuracy.
• Technical Proficiency: Experience with case management software, preferably SmartAdvocate, and proficiency in using investigative tools and conducting background checks.​
• Team Collaboration: Ability to work effectively within a team, coordinating with attorneys, paralegals, and administrative staff to ensure client needs are met.​
• Adaptability: Willingness to learn and adapt to new processes, with a proactive approach to problem-solving.

Why you should work here:

• Empowering Culture: Be part of a team that values open communication, professionalism, and empathy, fostering a supportive environment for both clients and staff.​
• Professional Growth: Opportunities for career development and advancement within a firm that encourages continuous learning and skill enhancement.​
• Community Impact: Engage in meaningful work that directly impacts clients' lives, providing support during some of their most challenging times.​
• Work-Life Balance: Benefit from a flexible approach to paid time off, recognizing the importance of personal well-being and time away from work.

Additional perks:

• Health Care Plan: Enjoy comprehensive health, dental, and vision insurance designed to support your well-being and provide peace of mind.
• Retirement Savings: Take advantage of a 401(k) plan to help secure your financial future with long-term savings options.
• Performance-Driven Bonuses: Earn quarterly bonuses based on your performance, rewarding your dedication, efficiency, and impact in helping clients navigate their cases successfully.

At Gorospe Law Group, your role as a Case Manager/Intake Specialist is pivotal in shaping the client experience and ensuring the effective management of personal injury cases. Your dedication and expertise will contribute significantly to our firm's mission of providing exceptional legal services with compassion and integrity. This position offers a unique opportunity to make a meaningful impact on clients' lives while advancing your career within a supportive and dynamic environment.​

We invite you to join our team and be a part of a firm that not only excels in legal advocacy but also prioritizes the well-being and success of both our clients and employees.

** DO NOT CONTACT THE LAW FIRM**

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Health insurance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $40,000