Guest Services Lead

Brief Description

• 3-plus years of experience as an assistant manager, team lead, or in office management.
• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Excellent computer abilities using Microsoft Office and web-based management systems.
• Proficient listener and problem-solver.
• Ability to establish a positive rapport using sincerity and professionalism. Create an environment of social positivity. Lives and breathes QUALITY, SERVICE, VALUE, and CLEANLINESS. Has a passion to serve people.
• Maintain a valid Arizona Driver’s License and must have a clean driving record.
• Bilingual English/Spanish a plus.
• Must be an evangelical Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all.
  
  

Employment Status

• Full-time 40 hours per week nonexempt; eligible for benefits; eligible for paid time off
• Anticipate flexible schedules and scheduled rotation
  
  

Reports to: Guest Services Manager

Vacation Level: 2

Requirements

• 3-plus years of experience as an assistant manager, team lead, or in office management.
• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Excellent computer abilities using Microsoft Office and web-based management systems.
• Proficient listener and problem-solver.
• Ability to establish a positive rapport using sincerity and professionalism. Create an environment of social positivity. Lives and breathes QUALITY, SERVICE, VALUE, and CLEANLINESS. Has a passion to serve people.
• Maintain a valid Arizona Driver’s License and must have a clean driving record.
• Bilingual English/Spanish a plus.
• Must be an evangelical Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all.
  
  

Physical Demands

• This individual may encounter individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone.
• Ability to use a phone, computer, printer, copier, and other standard office machinery.
• Frequent use of Microsoft Office products and web-based software.
• Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.
  
  

Mental Demands

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.
  
  

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

• Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
• Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
• Embracing the accountability process, that leads to self-evaluation personally and for guests.
• Teaching and mentoring guests in every opportunity by using Biblical precepts.
• Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
• Maintaining a personal lifestyle of integrity, honesty, and responsibility.
• Praying with guests, and staff.
• Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.
  
  

Summary

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations. Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.