What are the responsibilities and job description for the Nail Salon Receptionist position at Gossip Nails - Non Toxic Salon?
Job Summary
We are seeking a friendly and organized Salon Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing the front desk operations. This role requires excellent communication skills, a knack for sales, and the ability to create a welcoming atmosphere for all salon guests.
Responsibilities
- Greet clients warmly upon arrival and provide them with information about services offered.
- Manage appointment scheduling through phone calls and in-person interactions.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Maintain an organized reception area, ensuring it is clean and inviting.
- Assist with retail sales by promoting products and upselling services to clients.
- Process payments accurately using a cash register and maintain records of transactions.
- Monitor stock levels of retail products and assist in inventory management.
- Utilize phone etiquette to handle calls efficiently, ensuring all messages are conveyed promptly.
- Collaborate with salon staff to ensure smooth operations and excellent client experiences.
Requirements
- Proven experience in customer service or retail environment is preferred.
- Strong communication skills, both verbal and written, with an emphasis on positive interactions.
- Ability to upsell services and products effectively while maintaining a friendly demeanor.
- Social media experience with Facebook, Instagram, TikTok is a plus.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- Familiarity with retail math for accurate transaction processing is a plus.
- Proficient in using cash registers and handling cash transactions.
- Strong organizational skills with attention to detail in managing appointments and stock levels.
- A passion for the beauty industry is preferred but not mandatory.
Join our team as a Salon Receptionist where you can make a difference in our clients' experiences while growing your skills in a vibrant salon environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15 - $18