What are the responsibilities and job description for the Dispatcher position at Gotelli Plumbing?
Are you a highly organized and empathetic individual with a passion for customer service? Join us at Gotelli Plumbing, located in San Rafael, CA as a dedicated full-time Dispatcher. This dynamic role offers a competitive salary of $60,000/year and a wide range of benefits, including:
- 401K with 3% matching
- 100% employer-paid medical, dental, and vision after 90 days
- Annual holiday bonus
- Ongoing weekly training
If you are ready to work in a supportive and respectful environment where your customer service skills are valued and developed, we want you to join our team!
THE INS AND OUTS OF BECOMING OUR DISPATCHER
YOUR ROLE:
As our Dispatcher, you are at the forefront of providing our clients with exceptional customer service. You ensure that every incoming call is handled promptly and professionally, showcasing your positive attitude and active listening skills. Throughout the day, you diligently monitor the schedule, dispatch the right technician to each job, and follow up on completed calls to ensure client satisfaction. You also manage the service technicians' schedules, handle return trips, prepare invoices and timecards, resolve client concerns with clear communication, and maintain a professional image in every interaction. Your commitment to maintaining strong client relationships and upholding a professional image makes you an invaluable asset to the team.
OUR REQUIREMENTS:
- Valid driver's license and a clean driving record
- High school diploma or GED
- 2 years of experience in industry-related dispatch or coordination
- Microsoft Word and Excel experience
- ServiceTitan or similar dispatch software experience
- Geographical knowledge of the service area - map reading skills
- Excellent customer service and communication skills
- Sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment with or without accommodation
- Ability to operate a personal computer and related equipment
- Ability to sit for long periods
JOIN US AT GOTELLI PLUMBING
Since 1985, our family-owned company has been proudly serving customers in San Rafael and surrounding areas. We offer an ever-expanding variety of plumbing repair and maintenance services for residential and commercial customers. Our company strives to surpass the expectations of our clients by always being reliable, professional, and customer-focused. By taking this approach, we have been able to earn many awards from companies like PHCC of the Redwood Empire, Marin Builders Association, Angie's List, Yelp, and many more. Our goal is to give every customer in Marin County the best service available.
Our company is very family-oriented and supportive, so no one is treated as just a number. We ensure our employees can be as successful as possible in their careers. As technology develops, we make sure everyone is up-to-date on the latest and greatest tools, products, and techniques. Our team enjoys generous pay, excellent benefits, and a work-life balance that helps them thrive!
If this sounds like the right Dispatcher job at Gotelli Plumbing for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!
Salary : $60,000
