What are the responsibilities and job description for the Assistant Manager position at Gotham Gym?
The Assistant Manager will be responsible for assisting the General Manager in the oversight of gym operations to ensure an exceptional client experience as well as a financial success. The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner to promote and foster the company culture with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing team consisting of Front Desk Receptionists, Porters, Personal Trainers, and Group Fitness Instructors.
- Create and maintain a welcoming atmosphere for all clients, prospective clients and guests and ensure team members follow superior customer service guidelines.
- Team ManagementSchedule team members and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Gotham's values and goals.
Resolve team member issues or concerns.
Discuss team member disciplinary measures with the General Manager.
Facilitate all member requests, issues and questions.
Determine and communicate equipment repair in a timely manner.
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