What are the responsibilities and job description for the Front Desk Coordinator position at Gotham Gym?
Gotham Gym Overview
We are a high-profile gym seeking a professional Front Desk Receptionist for our location. Our team is comprised of dedicated individuals who strive to provide an exceptional experience for our clients.
Key Responsibilities
- Greeting and Check-in Process: Welcome clients in a friendly and welcoming manner, ensuring a seamless check-in process.
- Appointment and Transaction Management: Effectively manage appointments and transactions, providing accurate and timely service.
- Communication and Phone Handling: Answer phones and relay messages promptly, maintaining excellent customer service skills.
- Closing Procedures: Follow established closing procedures to ensure a secure and organized environment.
- Cleanliness and Organization: Maintain the cleanliness of the front desk area and assist with towel, wrap, and boxing glove management.
- Event Support: Assist with setup and breakdown of group fitness classes, demonstrating a proactive approach to event support.
- Punctuality and Reliability: Prioritize tasks, work efficiently, and maintain punctuality to meet daily expectations.
Required Skills and Qualifications
- Fluency in English: Possess excellent communication skills, with the ability to interact effectively with clients.
- Customer Service Excellence: Demonstrate a commitment to delivering exceptional customer service, consistently meeting client needs.
- Organizational and Multitasking Skills: Utilize strong organizational and multitasking abilities to prioritize tasks and manage multiple responsibilities.
