What are the responsibilities and job description for the Information Technology Support Manager position at Gotham Technology Group?
Vice President of IT Support & Service Management (Financial Industry)
We are seeking an experienced Vice President of IT Support & Service Management to lead and optimize IT support services within our financial organization. This role is critical for managing complex third-party system integrations, supporting a high-profile user base, and providing essential IT services to a small but agile development team. The VP will ensure that all IT support functions align with business goals, meet compliance standards, and deliver exceptional service to high-demand users in a fast-paced financial environment.
Key Responsibilities :
- Third-Party System Integration : Lead IT support operations for systems heavily reliant on third-party applications (e.g., Bloomberg, market data feeds, trading platforms), ensuring seamless integration with internal systems.
- User-Centric IT Support : Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
- Support for Development Team : Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently within the organization.
- Service Management : Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management are followed to support complex system environments.
- Vendor & Third-Party Relationship Management : Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
- Strategic IT Leadership : Collaborate with senior leadership to align IT support services with business objectives, focusing on operational efficiency, security, and regulatory compliance.
- Cloud & Infrastructure Management : Oversee the support and optimization of the organization’s cloud infrastructure, ensuring secure, scalable, and cost-effective operations for both internal and third-party applications.
- Mobile Device & Secure Communication Management : Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
- Data Retention & Regulatory Compliance : Ensure adherence to regulatory requirements, such as FINRA and SEC, particularly in the areas of data retention, communication, and audit readiness.
- Procurement & Budget Management : Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
- Continuous Improvement : Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization, particularly in environments with heavy third-party dependencies.
Key Qualifications :
