What are the responsibilities and job description for the Technical Support Manager position at Gotham Technology Group?
Unleash Your Potential
Are you ready to step out of the shadows and into the spotlight? We're seeking a visionary IT leader to join our dynamic team in the heart of New York City's vibrant Union Square neighborhood.
As our new Vice President of IT Support & Service Management, you'll have the opportunity to:
- Lead a cutting-edge small IT support team in a fast-paced financial environment
- Architect and implement innovative solutions for complex third-party integrations, including Bloomberg terminals and real-time market data feeds
- Directly impact the success of high-profile portfolio managers, analysts, and executives by ensuring seamless IT operations
- Shape the future of our IT infrastructure and service delivery, leveraging cloud technologies and modern ITSM frameworks
- Drive continuous improvement initiatives, optimizing our IT service management processes and tools
Your Expertise Matters
We're looking for someone who:
- Has been the unsung hero of a small IT team, yearning for a chance to make a bigger impact
- Thrives on solving complex technical challenges in the financial sector, particularly in multi-vendor environments
- Is passionate about delivering exceptional user experiences and maintaining high service levels
- Has a strategic mindset and the ability to align IT initiatives with business goals
- Possesses deep knowledge of ITIL practices and can implement them effectively in a dynamic organization
- Can navigate the complexities of financial industry regulations (e.g., FINRA, SEC) and ensure IT compliance
Technical Prowess
The ideal candidate will bring:
- Expertise in managing cloud infrastructure, preferably AWS or Azure
- Experience with mobile device management (MDM) and secure communication platforms
- Knowledge of API integrations and financial software systems
- Proficiency in implementing and managing IT service management tools (e.g., ServiceNow, Jira Service Management)
- Understanding of cybersecurity best practices and their application in a financial services context
What We Offer
- A sleek, modern office space in the heart of Union Square
- State-of-the-art technology and resources at your fingertips
- A generous compensation package that recognizes your true value
- Industry-leading benefits, including comprehensive health coverage, robust retirement plans, and wellness programs
- A casual, collaborative work environment that fosters creativity and innovation
- Opportunities for professional development and staying at the forefront of IT trends
Join Us
This is your chance to step into a leadership role where your voice will be heard, your ideas will be implemented, and your expertise will drive our success.
If you're ready to take your career to the next level in a company that values your contributions and provides the platform to showcase your technical and leadership skills, we want to hear from you.
Don't let this opportunity pass you by. Apply now and let's shape the future of IT together in the heart of New York City.
Salary : $150,000 - $175,000
