Paratransit Dispatcher/Operator

GENERAL STATEMENT OF JOB DUTIES

The Dispatcher helps the Supervisor direct the day-to-day route operations. Duties involve daily communication and interaction with operators. Must organize and conduct activities to assure safe, cost-effective, on-time operating performance. The Dispatcher may also transport passengers over specified distant points according to a set time schedule based upon staffing levels and assist with training as needed. This position reports to the Dispatcher I/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overseeing routing and scheduling of vehicles; dispatching vehicles and providing timely information to operators on the streets; taking all scheduling and operator complaints, reporting to Supervisor or resolving problems directly with the customer.
• Providing solutions to drop-off and pick-up problems; assisting with no-shows or providing information to assist any and all emergency weather or vehicle breakdowns situations.
• Promptly addressing any field problems such as accidents, breakdowns, delays, etc. and maintaining a log of such occurrences; enforcing GoTriangle's Work Policies, Rules and Procedures; FTA, ADA and DOT guidelines regarding transit operations.
• Providing high-level customer service when fielding calls from customers needing to schedule trips or ask general questions.
• When taking reservations, efficiently receives all ride request information from callers and repeats information received to confirm accuracy; records type of service/related information accurately on each ride request; and establishes rapport and professional confidence level with passengers as well as being sensitive to passenger's needs.
• When scheduling, creates an accurate scheduling framework for dispatching; insert, change, and move trips to promote and maximize efficiency; promotes the safety of all operators and passengers; prioritizes and responds effectively to changing situations; reviews status of service delivery and responds to inquiries regarding individual ride status; and informs passengers of any changes to previously scheduled trips.
• Performing other routine office duties or special projects as assigned such as reviewing and correcting payroll data entry errors and driving routes if the need arises.
• Other duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma preferred but not required.
• Valid North Carolina Driver's License at the appropriate classification.
• Must have or be able to obtain a class B Commercial Driver's License with passenger endorsement.
• Four years of related experience in customer service or dispatching.
• Six years of driving experience, possession of a good driving record, and the ability to drive in all types of adverse weather.
• Must be able to report to work during Adverse Weather conditions.
• Maintain excellent attendance including during adverse weather.
• Portray a positive and professional attitude.
• Must be proficient in use of office equipment including a PC.
• Demonstrate proficiency in all bus operator duties.
• Must be knowledgeable of the fare box procedures, collect the proper fare, and issue proper fare media.
• Must be able to meet the Department of Transportation physical requirements and maintain a DOT card.

An equivalent combination of related education and experience may be substituted for the above stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Working Conditions:

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibration. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while at operating facilities, during which the incumbent should observe all policies and procedures, safety precautions and regulations, and use all protective clothing and devices provided.

Schedule is flexible and employee must be available to work all shifts-AM, PM, Nights and Weekends as needed. Working special events or holidays may also be required. Must be willing to do whatever runs scheduled with a smile. Schedule is fluid; it changes at any given moment, so must be ready to change runs when necessary at a moment's notice. Will supervise on Saturday shifts as necessary. Employee must also demonstrate reliability. Comes to work every day, and on time. Maintains an excellent attendance record, and may be required to perform extra runs or work overtime assignments.

Physical Requirements:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

EEO Statement:

GoTriangle is an equal opportunity employer. We are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and employment practices. Decisions are made without regard to race, color, national origin, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, protected veteran and military status or other applicable legally protected characteristics.

Accommodations:

GoTriangle is firmly committed to a policy of nondiscrimination in employment and to a program of achieving total equality of opportunity for all applicants. If you require reasonable accommodation because of a disability for any part of the application or hiring process, please contact 919-485-7448. Please indicate the specific assistance needed.

Only those candidates regarded as the best and most highly qualified will be directed to the hiring manager for an interview.

Salary : $35,014 - $65,471