eCommerce & Digital Shelf Team Leader

Job Title: eCommerce & Digital Shelf Team Leader

The eCommerce & Digital Shelf Team Leader will oversee content syndication strategy and implement best practices to enhance clients' presence and drive conversion on eCommerce platforms. This position will manage the end-to-end syndication of client content to key retail partners and the ongoing development of optimized content syndication workflows to drive efficiencies across the organization.

This is a mid-level management position with responsibility for providing direct supervision and professional development opportunities to a team of eCommerce & Digital Shelf Specialists. This position reports directly to the Managing Partner, Client Services.

Key Responsibilities:

• Manage and support assigned team members, ensuring their respective performances meet expectations and ensuring their professional development for the future benefit of the team member and company
• Lead client interactions and develop a trusted advisor relationship with client stakeholders. Consult on digital best practices and ensure clients are leveraging GC offerings to achieve full business value.
• Consult clients on content management, data architecture, internal education, and resourcing best practices based on their unique organizational structure, resources, and needs.
• Triage client requests and lead allocation of projects to eCommerce Digital Shelf Specialists to maximize expertise, efficiency, and balance workload
• Guide team on troubleshooting of content deployment issues and feedback from retailers, working with agency partners, brand teams, and sales teams to ensure roadblocks to submissions are resolved.
• Collaborate with Advanced Technical Services to ensure any client needs identified have appropriate advanced technical support
• Advanced knowledge to read retailer channel mapping, drive content readiness, and workflows, ensuring the content is accurate and meets retailer requirements, in order to provide guidance to team.
• Lead client content syndication strategy using best tools for efficient, accurate success (including Salsify and other PIMs).
• Collaborate with Client Leads, anticipating special project and syndication needs for upcoming projects and ongoing optimizations.
• Manage and benchmark content performance metrics, providing reports and optimization recommendations.
• Partner with the Advanced Technical Services team to build out new channels, APIs, workflows, and capabilities to drive value.
• Ensure team billing and administrative deliverables are completed accurately and with timeliness

Requirements:

• Bachelor's degree in Business or related field.
• Minimum 5 years of experience in data analytics, marketing technology, eCommerce, Supply chain, Project Management, Information Technology, Information Systems, or Sales Operations.
• Minimum of 3 years of experience in omni-channel data management
• Minimum of 3 years people management experience.
• Strong project management skills and ability to lead others through ambiguous situations.
• Experience utilizing retailer systems/portals and PIMs (i.e. Salsify, Syndigo, Item360, Vendor Central, etc.) to manage multiple channels.
• Detail-oriented with strong collaboration and prioritization skills
• Passion for the evolving digital landscape and an interest in learning new technologies.
• Experience with agency/client management
• Supervisory experience, leading teams of professionals and developing their skills and capabilities.
• Has a growth mindset and thrives in an agile and fast-paced work environment with autonomy to drive outcomes.
• Highly intellectually curious about the changing eCommerce landscape and pivoting towards future needs.
• A self-starter who is motivated to excel and grow.
• Ability to communicate confidently and effectively both written and verbally with internal and external stakeholders, including presenting to groups
• Be accessible and responsive in addressing client needs and management requests.
• Detail-oriented with a commitment to accuracy.
• Strong time management with the ability to balance competing priorities.
• Technical savviness with the ability to quickly learn new systems and build processes

Preferred Qualifications:

• Prior work experience at a large CPG organization or agency
• Experience working with PIM, SAP, and/or GDSN
• Knowledge of retailer eCommerce requirements

About Us:

Gournay Consulting is a dynamic and innovative team that provides best-in-class consulting and technical business services. We are committed to serving as a trusted partner to premier CPG brands and delivering industry-leading solutions in a rapidly changing digital landscape. Our culture emphasizes employee growth and development, offering competitive benefits and opportunities for advancement.