Exchange Administrator

GovernmentCIO is seeking an Exchange Administrator who is well-versed in MS Exchange with a focus on customer service. The environment is dynamic and client needs are often evolving; flexibility is important for success.  This position is located in Washington, DC, on-site.

• Administration, management, and delivering training. In addition, the support shall require interface with multiple inter/intra-departmental entities in a day-to-day ongoing operational environment.
• Interface with multiple inter/intra-departmental entities in a day-to-day ongoing operational environment.
• Analyze customer requirements and provide product recommendations on new software requests for interaction with Outlook/Exchange.
• Support the implementation of MS Office product upgrades and new products to include testing and evaluation, input into decisions regarding timing of the deployments to minimize impact, and resolution of issues during deployment.
• Provide proactive system management by monitoring the Exchange environment and making recommendations for threshold changes. Work with the DevSecOps Engineering and VACO Desktop Teams on desktop application upgrades for MS Office
• Participate in VA Exchange and Messaging Core Management Team biweekly meetings.
• Monitor response time and availability using available MS Exchange tools.
• Provide guidance during briefings for various VA user groups highlighting new implementations (approximately once a month).
• If problems arise in the VACO Exchange environment, communicate the issues to the VA National Exchange Messaging Team.
• Prepare MS Exchange/Office Documentation, including quick references and training materials for end-users based on system upgrades, as trends change as needed. Historically, this documentation has been prepared once per month.
• Provide a weekly report via e-mail, to the ITS OAS team of resolutions found while troubleshooting newly seen MS Office/Exchange problems, if any, for future use by the team. The report shall include the cause of the problems and the corrective actions that were necessary to correct the problems
• Perform Active Directory (AD) account administration including creation, modification, transferring, and deletion of AD accounts, as well as creation/modification/deletion of Exchange mailboxes. The number and types of tasks completed shall be documented in the weekly report.
• Create/modify/delete distribution groups and shared mailboxes. The number and types of tasks completed shall be documented in the weekly report.

Required Skills and Experience

• Bachelor's with 5 years (or commensurate experience)
• 3 years of recent experience as a Microsoft Exchange administrator (minimum versions: Exchange 2013, Exchange Online). Exchange/Office infrastructure, provide operational support, account
• Solid understanding of Microsoft Exchange 2007, 2010, 2013, Exchange Online
• Excellent problem-solving and decision-making skills.
• Experience with Active Directory
• Ability to work independently and as part of a team.
• Strong verbal and written communication and interpersonal skills.
• Ability to document support issues and update clients in a detailed fashion.
• Good interpersonal skills; effective team player
• Ability to prioritize workload and consistently meet deadlines
• Strong organizational skills; attention to detail

Preferred Skills and Experience

• Experience using ServiceNow is a plus

Clearance Required: obtain and maintain a Suitability/Public Trust clearance

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Salary : $65,000 - $80,000