Tier II Service Desk

GovCIO is currently hiring for a Tier II Service Desk, Cloud Application Service desk to provide Tier II support to a large DOD Agency. This position will be located in Farmer Branch Texas and will be hybrid position; 3 days on-site 2, days from home. 

Provides application customer service and troubleshooting to DOD users using AWS cloud Applications. Monitors and maintains cloud applications integrity.  Help document Standard Operating Procedures as required. Consults with support teams, other help desk tiers, customers and other technical staff in the resolution of problems.  Works tickets, as well as update and track tickets to closure.

Performs operation and troubleshooting activities for Applications and supporting virtual machines. Identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize monitor tools maintain the performance of the applications.

• Provide Tier II Service desk customer service by working tickets (analyze, triage, update, and track tickets)
• Develop knowledge base articles as needed
• Monitor cloud applications using provided monitoring tools. 
• Provide day to day operational support of evolving government cloud operations
• Provides service monitoring and analysis of monitoring trends.
• Follow and update Service Desk Standard operating Procedures

Required Skills and Experience

• Clearance: Top Secret
• 3 years of system administration experience building, updating, upgrades servers and/or applications 2 years of Application troubleshooting
• 1 years of working in a cloud environment
• 1 year or more of Service desk experience
• Information Assurance Technician Level II or greater (Security or equivalent, or higher certification)
• Computation Environment (CE) certification: AWS, or windows, or LINUX certification

Preferred Skills and Experience

• AWS certification
• 1 years of AWS cloud experience (in any role)

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Salary : $71,150 - $113,850