What are the responsibilities and job description for the Floating Teller position at Government Printing Office Federal Credit Union?
Our Mission
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.
Overview of the Role
The Teller position has primary contact with GPO's membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions.
Teller scheduling is Monday-Friday 8 : 15am-5 : 15pm with two to three Saturdays a month from 8 : 45am-12 : 15pm.
As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.
Requirements
Teller Responsibilities
- Engage with members to ensure a professional and positive experience, developing strong member relationships.
- Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
- Complete transactions accurately to maintain a balanced drawer daily.
- Greet members as they enter the building to create a welcoming environment.
- Resolve service issues, answer member questions or refer members to another employee as needed to guarantee member satisfaction and retention.
- Maintain the ATM and night depository as directed by the teller supervisor.
- Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
- This role may involve traveling to different branches. If travel is necessary, mileage reimbursement will be offered.
- Other duties as assigned
Teller Expectations
Teller Qualifications
Teller Physical Demands
Actual compensation rate will be determined based on relevant experience.
Salary Description
16.63-$19.24 per hour
Salary : $17 - $19
