What are the responsibilities and job description for the Supervisory IT Specialist (Network Services) position at Government Publishing Office?

Summary

GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.

This position is part of the Information Technology, Government Publishing Office in Washington,

District of Columbia.

This job is open to

Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Career or Career-Conditional GPO Employees Only

Videos

Duties

Keeps track of uptime of critical network components, production interfaces, 24x7 data center operation and manages the vendors and service

providers' performance.

Performs a full range of supervisory duties in managing federal and contract staff, establishing budget needs for managing, maintaining, and keeping track of the agency's annual spending required to operate all facets of network infrastructures.

Leads and is a technical authority in managing and maintaining all LAN / WAN infrastructure services, data center operations, enterprise storage, and systems software installations for GPO.

Consult with the Division Chief and members of the IT Operations Division advising them on the enhancement and improvement of state-of-the-art network and data center functions according to agency standards.

Requirements

Conditions of Employment

You must be a current Career or Career Conditional GPO employee to apply.

Selectee may be required to pass preemployment requirements prior to appointment.

Selectee must be able to obtain and maintain a suitability.

Selectee may be required to serve a one year Supervisory probationary period.

TIME-IN-GRADE REQUIREMENTS : Applicants must meet time-in-grade requirements to be considered eligible. Applicants must have served 1 year at the next lower grade level or equivalent grade level of federal service to qualify

Qualifications

To qualify for the Supervisory IT Specialist (Network Services), PG - 2210 - 14 , you must meet the following requirements :

Basic Requirements for Information Technology (IT) Management Series, 2210 (Alternative A) :

This standard allows eligibility by meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience .

Education : All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education : Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Note : An applicant who meets the basic requirements as specified above. Experience : Individuals must have IT-related experience demonstrating each of the four competencies listed below :

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the Basic Requirement Competencies above applicants must meet :

Specialized Experience : Applicants must have at least one year of specialized experience equivalent to the PG-13 grade level or higher in the Federal Service. Specialized experience for this position includes :

Develop and implement SOPs to monitor customer tickets, ensure 24x7 data center operations, and maintain critical network uptime while managing vendor performance.

Manage LAN / WAN infrastructure by installing, configuring, and maintaining network hardware and software to support secure data transmission across remote offices.

Plan and monitor IT budgets, ensure accurate vendor service tracking and contract management, forecast networking initiatives, and align spending with organizational Information Technology (InfoTech) goals.

The ability to lead or supervise IT federal and contractor staff by setting performance standards, assigning tasks, and providing training to ensure timely and effective project completion.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement (01 / 31 / 2025) to be considered.

Education

Substitution of education in lieu of specialized experience may not be used or this grade level.

Additional information

Employment of Relatives

Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit : https : / / www.law.cornell.edu / uscode / text / 5 / 3110 and https : / / www.law.cornell.edu / uscode / text / 5 / 2302

Work Life Balance

The GPO offers Transit subsidy for commuters using public transportation (Metro Bus / Rail, MARC, VRE, etc.).

Background Investigation :

For a Suitability :

To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy; this position requires a background investigation for Suitability. To meet those standards, all selected applicants must undergo and successfully complete a background check for Suitability. This review could include fingerprints and credit checks, as well as a full field FBI background investigation and tax and bar checks for attorney applicants. The background investigation covers a period of seven to ten years depending on the nature of the position; this process may take 6 weeks or longer. The Agency may rescind the tentative offer, if the candidate is unable to pass the background investigation.

The selectee will work shift 1.

Additional vacancies may be filled by this announcement.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume will be evaluated to determine if you meet the minimum qualifications required; and on the extent to which your application shows that you possess the competencies associated with this position. To determine if you are qualified for the job, a review of your resume and supporting documentation may be made and compared against your responses to the vacancy questionnaire. You will receive a numeric rating based on your responses to the questionnaire. Your rating is based on both your responses to the questionnaire and information stated in your application. Please make sure that your self-ratings are supported by information in your application. The Human Capital Specialist may verify your qualifications and self-ratings during the application and selection process through quality review, interview questions, work samples, demonstrations, reference checks, and other means. Inflated qualifications may result in you being excluded from further consideration for this position. You will be further evaluated on the following Competencies required for the position :

Attention to Detail

Planning and Evaluating

Problem Solving

Technical Competence

We DO NOT require a separate narrative statement responding to the competencies, however your resume must CLEARLY show possession of these competencies.

Benefits

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The Content of Resume : Your resume, curriculum vitae, or other written form you choose to describe your job-related experiences are used to verify your qualifications. Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM / YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. To assist you in sending in a complete resume, use the checklist Click Here

SF-50, Notification of Personnel Action - If you are a current or former federal employee, you must submit a SF-50 showing the highest grade level held in the position for which you are using to qualify. Your SF-50 must also include the Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potentia l (if applicable) to verify your status and eligibility. An award SF-50 is not acceptable. If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.

If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.

Recent Performance Appraisal -If you are a current or former federal employee, you must submit your latest or current Fiscal Year ( FY2024 ) Performance Appraisal showing you have performed at an acceptable level. If you are unable to submit your current Fiscal Year ( FY2024) Performance Appraisal you must submit a written explanation as to why it was not obtainable. In this explanation, you should include your final rating. Failure to submit your current Fiscal Year ( FY2024 ) Performance Appraisal or a written statement explaining why it was not obtainable will disqualify you from further consideration.

How to Apply

To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section).

Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.

Resume Requirements :

Resumes are limited to eight (8) pages

Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position.

Resumes must be in the following format (for each position held relevant to this position) :

Short summary of position duties

Accomplishments while in the position

Results of those accomplishments

Copying and pasting position descriptions into a resume is not acceptable.

Illegible Information and / or Documents

If your supporting documents and resume are illegible or do not provide the necessary information for the Human Capital Specialist and / or Subject Matter Expert to make a qualification determination, you may lose consideration for this position.

Last Document Uploaded

If multiple copies of the same document are uploaded / faxed and submitted with your application, GPO will only consider the last copy of the document uploaded / faxed when determining your eligibility and qualifications. For example, if you upload / fax two or more resumes only the last resume uploaded / faxed and submitted will be considered.

Print a copy of the occupational questionnaire so that you may read and review the questions before submitting your online responses. Click here to view the Occupational Questionnaire : https : / / apply.usastaffing.gov / ViewQuestionnaire / 12644942

The completed online Application Package must be submitted by 11 : 59 PM (EST) on 01 / 31 / 2025.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and / or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https : / / my.usajobs.gov / Account / Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit : https : / / www.usajobs.gov / Help / how-to / application / status / .

Agency contact information

Alice Adekunle

aadekunle@gpo.gov

Address

US Government Publishing Office

732 North Capitol St. NW

Washington, DC 20401

Next steps

After each step in the recruitment process, your status will be updated in the online application tracking system and if you have elected to receive email updates, you will be notified through your USAJOBS registered email address. If you have not elected to receive email updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job. This will ensure we can contact you as quickly as possible.

In addition to changing your status online, we will send you email notifications at each major step in the process, to include : application received, eligible or ineligible, referred or not referred, selected or not selected.

Position Reconsideration Process

Applicants who have applied for employment with the Government Publishing Office who were found to be ineligible for a position, may submit a request for reconsideration upon reasonable demonstration that a reconsideration review is necessary. Request for Reconsideration will not be accepted for failure to submit appropriate required documentation and / or failure to complete required Assessments or respond accurately to Assessment Questions.

Applicants seeking a Request for Reconsideration should reach out to the servicing Human Resources Specialist indicated in the Vacancy Announcement to see you meet the eligibility requirements for reconsideration. If you meet the eligibility requirements for reconsideration, the Human Capital Talent Acquisitions and Transactions Division will review the application based on the reconsideration request to determine if the rating was appropriate and render a final decision to the applicant.

A request to reconsider a rating determination must be received in the servicing Talent Acquisitons Office within 5 business days from the date indicated on the Touch Point Notification, Notice of Results received from USA Staffing, or it will be rejected as an untimely request for reconsideration.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents

How to Apply