What are the responsibilities and job description for the SVTC Engineer III (SE031252) position at Government Technical Services Corporation?
Washington, United States | Posted on 04 / 29 / 2024
Clearance : TS / SCI with the ability to obtain and maintain a CI polygraph
Certifications : current DoD 8570 IAT II and CCNP (or equivalent) certifications
- Lead and support enterprise UC projects; provide UC (VoIP / VTC / DVTC) engineering and architecture development support
- Provide a high level of technical understanding for problem solving and troubleshooting
- Provide training and support to subordinate engineers / administrators / technicians when necessary
- Interact with hardware and software vendors to address issues when necessary
- Use escalation standards and personal judgment to ensure timely resolution of problems
- Resolve escalated trouble tickets from Service Desk
- Work on-call shift rotations with other members of the department
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
- Responsible for managing very complex and / or high risk programs, and shall not serve in any other capability
- Supervise assigned technical staff, including subordinate managers
- Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
- Design UC / VoIP operating / hardware systems; formulate UC / VoIP system concepts and architecture, specific requirements, and develop implementation approaches
- Identify and direct resolution of complex hardware / software interface issues; subject matter expert on emerging technologies; direct the development of UC / VoIP systems specifications and technical documentation
- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware / software UC / VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC / VoIP system architectures, and performing technical / non-technical assessment and management as well as end-to-end flow analysis
- Conduct and / or approve end-to-end system trade analyses to optimize UC / VoIP system operations over its life-cycle through the proper balance of non-functional UC / VoIP system performance areas
Requirements :
BENEFITS - Full-time Employees
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