What are the responsibilities and job description for the Information Technology Support Assistant - Extra Help position at Governors State University?
Salary : $18.00 - $25.00 Hourly
Location : Governors State University, IL
Job Type : Temporary / Extra Help - Civil Service
Job Number : XH202400013
Division : Provost
Department : Ctr For Online Teach & Learn
Opening Date : 07 / 11 / 2024
FLSA : Non-Exempt
Bargaining Unit : 0
Description
The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University . This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed.
Essential Responsibilities
90% Technology and Learning Management Support
- Provide support for LMS Integration and System Upgrade
- Responsible for testing system features and functionality
- Create training documents for technology features and updates
- Handle and troubleshoot the Learning Management System
- Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails
- Assist with the LMS and associated technologies
- Assist CTL staff in providing support for LMS technology issues
- Support students with LMS needs
- Trouble shoots and resolves complex software problems
- Assists higher level specialists as directed
10% Other Duties As Assigned
Additional Responsibility
Required and Preferred Qualifications
Knowledge Required
Supplemental Information
Please attach the following to your application :
This position is not eligible for benefits.
Salary : $18 - $25
