UI / UX Designer - Level III

Job Description

Job Location :   New York, NY, Onsite.

Note :   PERSONNEL REQUEST DOCUMENT

Job Description :

Position(s) Required :

3-Specialist-Level III

Number of Candidate Response Forms Vendors can Submit :

Designated Work Location :

60 Broad Street, 27th Floor, New York, NY 10004

Position Anticipated Start Date :

3 / 23 / 2025

Anticipated Duration of the Engagement :

25 months (3 / 23 / 2025 - 4 / 22 / 2027)

Mandatory Qualifications :

Level III- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist

Eight (8) years of hands-on experience in UX / UI design, with a portfolio showcasing innovative, user-friendly digital product designs.

Four (4) years of experience using modern design tools such as Figma, Sketch, Adobe XD, and InVision.

Desirable Qualifications :

Three 3 years of experience designing for government systems, public services, or highly regulated industries (preferred).

Three (3) years of experience building and maintaining design systems.

Two (2) years experience working with AI, machine learning, or automation-driven products (preferred).

Experience in creating user-centered designs that balance organizational goals with user needs.

Strong knowledge of visual design principles, including typography, color theory, and layout.

Experience in designing for scalability, creating systems that grow with the product.

Knowledge of metrics-driven design, with a focus on improving KPIs like task completion and application success rates.

Proficiency in accessibility standards and inclusive design practices.

Collaboration skills with cross-functional teams in a fast-paced, iterative environment.

Proficiency with at least one (1) of the following additional programs : Maze, Optimal Workshop, User Testing, Lookback, Miro, Mural, Whimsical, FigJam, Principle, ProtoPie, Adobe After Effects, Zeplin, Storybook.

Duties / Responsibilities :

We are seeking a Senior UX / UI and HCD Designer to join our mission of transforming the Integrated Eligibility System (IES) that enables millions of individuals and families to access critical services like SNAP (Supplemental Nutrition Assistance Program), Child Support, and other human services programs. This hands-on role will focus on creating seamless, user-friendly, and impactful digital experiences that make it easier for people to apply for and manage benefits. You will work at the intersection of design, technology, and public service, shaping solutions that simplify complex systems and improve lives.

Key Responsibilities :

Lead the design process from research and ideation to implementation, creating solutions that are both user-centric and business-oriented. Conduct user research (interviews, usability tests, surveys) and translate insights into actionable personas, user flows, and journey maps. Design high-fidelity UI and prototypes that are visually compelling, intuitive, and scalable across platforms. Collaborate with product managers, engineers, and other stakeholders to create experiences that balance user needs with operational goals, including eligibility determination, application processes, and benefit management. Define and maintain scalable design systems to ensure consistency across all digital touchpoints. Advocate for accessibility and inclusivity, ensuring that designs comply with WCAG standards and are usable by diverse populations. Stay at the forefront of design and technology trends, bringing innovative ideas to enhance the user experience for public service platforms. Measure and iterate on designs based on user feedback, A / B testing, and data analytics. Tools & Technologies : Design & Prototyping : Figma, Sketch, Adobe Creative Suite (XD, Photoshop, Illustrator), Axure, Invision. Research & Testing : Maze, Optimal Workshop, User Testing, Lookback. Collaboration : Miro, Mural, Whimsical, FigJam. Motion Design : Principle, ProtoPie, Adobe After Effects. Development Collaboration : Zeplin, Storybook. What We Offer : Opportunity to design solutions that simplify access to essential programs like SNAP, Child Support, and others, improving the lives of millions of people. Collaborative, high-impact environment where your work directly contributes to public service transformation. Access to cutting-edge tools, technologies, and industry trends to support your professional growth.

Requirements

1.Level III- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist 2.More than 7 years of experience in Organizational Change Management (OCM) for state human service eligibility systems, including leading large-scale initiatives focusing on people, process, and technology transformations within public sector or government environments, including defining strategies for stakeholder engagement, creating communication plans, conducting readiness assessments, and creating and delivering training plans. 3.More than 7 years' experience in applying industry standard change management principles, methods and tools, and developing key performance metrics to assess impact and effectiveness. Qualifications : 1.At least 5 years of hands-on experience in the human service domain (e.g., SNAP, HEAP, PA, Child Care) and experience with IT-driven OCM projects. 2.At least 7 years' experience working on an OCM project in the human service domain that is federally funded, aligning to federal requirements prior to implementation. Examples include testing, deployment, and pilot requirements and federal program specific requirements. 3.At least 7 years implementing change for "external stakeholders". Examples include County, state, federal entities that are not designated as a sponsor of the project. 4.At least 7 years working on IT driven OCM projects, utilizing industry change management lifecycle methodologies and standards. 5.At least 5 years' experience managing deliverables-based vendors on projects. 6.Advanced degree or certification in change management (e.g., Prosci Certified Change Practitioner). 7.Experience defining strategies for stakeholder engagement, creating comprehensive communication plans, conducting readiness assessments, developing, and delivering training plans, and managing risk.