What are the responsibilities and job description for the Customer Success Manager position at Govwell?
About GovWell
We the people (and the taxpayers) deserve effective and efficient government. But the software powering government services is 20 years behind the private sector. GovWell's mission is to build modern software to help government serve communities better. After launching in 2023, we now partner with municipalities and counties in 16 states serving 700,000 residents. GovWell has raised $5.5 million in venture funding from Work-Bench and Bienville Capital. Read about us in Tech Crunch.
Founding Story
Our mission is deeply personal for us. Ben Cohen, Co-founder and CTO grew up helping his father - a general contractor - to apply for hundreds of construction permits. Ben's experiences navigating clunky, outdated government websites inspired him to build better solutions for the millions of tradespeople whose livelihoods depend on getting permits fast. Prior to founding GovWell, Ben worked for Uber and Amazon as a Software Engineer, and earned his AB in Computer Science summa cum laude from Princeton.
Troy LeCaire, Co-founder and CEO, was employee #1 and Chief of Staff at RippleMatch, a software startup, helping it grow from $0 to $10M in annual revenue and a $200M valuation. Before RippleMatch, he worked for two U.S. senators from his home state of Wisconsin. He believes passionately in the potential for technology to help government work more effectively for citizens everywhere. Troy earned his BA in Government magna cum laudefrom Cornell.
Who we're looking for
A mission-driven generalist to help us implement new GovWell customers and ensure their long-term success. This position reports to Troy LeCaire, CEO and Co-Founder, and will work closely with our existing four CSMs : Marykate McCarthy, Sarah Peters, Briana Barlow-Maibaum, and Nate Levin.
Location
This position is only open to NYC-based candidates who can work 3 days a week in person from our HQ in Manhattan. We have a primarily in-person culture and value being together in office for a substantial period each week, although the exact days and hours are flexible.
Video Messages
- Troy LeCaire : Why we're hiring a CSM
- Marykate McCarthy : Customer Success at GovWell
What you'll do
GovWell is the primary workspace and system of record for our users - government staff typically use it 8 hours a day, 5 days a week. Additionally, thousands of citizens use GovWell to access government services.
We deserve effective, transparent government, but the overwhelming majority of cities and counties lack the modern software necessary to deliver it. GovWell is changing that.
As one our first 25 employees, you'll see the entire startup journey. If you want to build your own thing someday, there's no better way to learn.
As the member of our team with the most direct relationship with our customers, our product / engineering team will rely on you to help them determine what customers need most and which features we should build.
Who you are
What we like to see
Salary and benefits
GovWell is an Equal Opportunity Employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $10 - $200
