Quote Specialist

Job Description

Job Description

QUOTE SPECIALIST

FLSA Status : Non-Exempt

Reports to : Customer Service Mgr.

The Quote Specialist is responsible preparing accurate, timely, and competitive quotes for prospective and existing customers with interest in Gowanda, TTE, and / or iNRCORE products. This includes collaborating closely with Sales, Customer Service, Operations, and Engineering across multiple locations to ensure all quotes are aligned with the company pricing strategies. The ideal candidate has an entrepreneurial - results oriented mindset, possess strong communication skills, is detail oriented, has experience using ERP and CRM systems to locate customer information, and a proven track record of success in a fast-paced, deadline- driven environment.

This position will report to the Customer Service Manager, Magnetics and will support sales activities for the Gowanda, TTE, and / or iNRCORE product lines within the iNRCORE Family of Brands. The position will require occasional travel between NY and PA facilities.

MINIMUM QUALIFICATIONS

EDUCATION : High School diploma or equivalent; associate’s degree or higher preferred.

EXPERIENCE : Minimum of three (3) years in sales support, quoting, or a related field; preferably in high precision manufacturing industries (i.e. space, defense, commercial aerospace, medical, etc.). Demonstrated ability to work collaboratively with a team of individuals located at multiple sites. Experience using ERP systems, ideally SAP and / or AS400; as well as CRM systems, ideally MS Dynamics.

KNOWLEDGE : Working knowledge of how to research information in an ERP system, and how to quote products out of a CRM or quoting software.

SKILLS : Strong analytical and problem-solving skills; excellent written and verbal communication skills, attention to detail and accuracy; self-starter with ability to prioritize tasks and manage time effectively; proficiency in MS Office Suite as need to drive results (Excel, Word, PowerPoint, and Outlook); and experience with ERP and CRM / quoting software.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and / or move up to 25 pounds. The employee must occasionally crouch, stoop, or reach. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

SPECIFIC POSITION DUTIES

• Generate accurate quotes based on customer inquiries, including pricing, product specifications, and delivery timelines.
• Review and analyze customer requirements, ensuring all necessary factors (e.g. discounts, volume, customization) are included in the quote.
• Work closely with Sales, Customer Service, Operations, and Engineering across multiple locations to ensure all quotes are aligned with the company quote policy and pricing strategies.
• Maintain and update quote records in CRM or relevant systems, tracking the status and follow up actions for each quote.
• Assist in the negotiation process by providing necessary documentation and adjusting quotes based on Sales, Engineering, and / or Operations feedback.
• Ensure quotes are efficient, competitive, and aligned with pricing guidelines; balancing customer expectations with business needs.
• Submit quotes to Regional Sales Managers, or when needed the Director of Sales, for final review; respond to any objections, and assist in converting quotes into sales.
• Track and report quote conversion rates, trends, and key metrics to support sales forecasting and decision-making.
• Analyze historical data and sales order history data in ERP and CRM to determine if pricing decision can be independently made or if Management approval is required.
• For new and non-catalog parts, utilizing the Design Requirement Document, drawings and Regional Sales Manager (RSM) : assign part numbers and coordinate with Engineering, Quality, Production, and Supply Chain to determine cost of parts along with testing required while assuring compliance with customer requirements.
• Provide pricing analysis options, using Excel as needed, with margins for Regional Sales Managers and, if required, the Director of Sales based on ERP cost and part history. Update pricing information in CRM and customer spreadsheets.
• Own the Catalog Price List Master Files for iNRCORE and Gowanda businesses, providing review annually for management to determine new pricing and new adds to catalog.
• Run Daily / weekly / monthly reports in CRM and ERP system for reporting price analytics to Management with analysis of data provided.
• Collaborate with Finance and Director of Sales to track year-over-year price increases for the iNRCORE and Gowanda businesses.
• All other duties as assigned.

ABOUT US

For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military / defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.

Why should you join our team?

Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we’ve created an environment that focuses on innovation, empowerment, and recognition of individual expertise.

We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!

This position is not eligible for relocation allowance.

Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.

Veterans are encouraged to apply.