What are the responsibilities and job description for the Assistant Service Manager position at Goyette Mechanical?
About The Job
Currently, Goyette Mechanical Company has an immediate opening for an Assistant Service Manager for our Columbus Area Service Group.
Essential Duties And Responsibilities
Currently, Goyette Mechanical Company has an immediate opening for an Assistant Service Manager for our Columbus Area Service Group.
Essential Duties And Responsibilities
- Maintain good customer relationships
- Meet with customers at their facilities to review and quote their preventative maintenance, break fix, or other needs
- Manage response to emergency calls from the customer
- Maintain a log of all quoted work and emergency calls
- Prepare budgets for awarded work and submit to the accounting department
- Purchase equipment and materials needed to complete awarded work
- Work with the dispatcher to schedule service technicians to complete projects
- Assist service technicians in troubleshooting HVAC equipment
- Notify the accounting team that work is completed so that it can be billed promptly
- Assist the service manager as needed with other tasks
- 10 years of HVAC and/or plumbing service experience including troubleshooting HVAC and refrigeration equipment
- Prior Management experience preferred
- Service Titan experience preferred but not required
- Strong verbal & written communication skills, with the ability to communicate clearly and comfortably with customers and employees over the phone and in person
- Strong organizational skills are required
- Working knowledge of Microsoft Excel, Word and Outlook required
- Ability to multi-task and prioritize work based on deadlines; excellent time management skills are necessary to succeed in a fast-paced environment
- Attention to detail and accuracy are highly critical in this role
- Must be able to foster and support a teamwork environment, placing a high emphasis on excellent customer service
- Proven ability to foster a positive and productive safety culture while promoting cooperation and improved morale throughout the division
- This position will based at our Hilliard, OH office and require travel in the greater Columbus area to visit customer facilities
- Local candidates encouraged to apply
- Salary is experience dependent
- Paid Holidays and Paid Time Off
- Health Insurance, optional Dental and Vision insurance
- 401k Company Match and Profit Sharing
