What are the responsibilities and job description for the Paper Industry Liaison position at GPA?
Key Responsibilities
- Serve as liaison between customers and all internal departments to service the customer in a seamless fashion
- Answer inbound customer calls and emails regarding order inquiries, application/product capability, item inventory/price check, product substitution recommendations, custom order processing/lead times, and freight/shipping
- Flexing to change direction, adjusting speed, or requesting additional resources as needed
- Use slower times to follow up on orders, process credits, or complete projects or product training initiatives
- Report any phone, system, or outage issues immediately to the CSR Lead and IT department (if necessary)