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Paper Industry Liaison

GPA
La Grange, IL Part Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 4/3/2025

Key Responsibilities

  • Serve as liaison between customers and all internal departments to service the customer in a seamless fashion
  • Answer inbound customer calls and emails regarding order inquiries, application/product capability, item inventory/price check, product substitution recommendations, custom order processing/lead times, and freight/shipping
  • Flexing to change direction, adjusting speed, or requesting additional resources as needed
  • Use slower times to follow up on orders, process credits, or complete projects or product training initiatives
  • Report any phone, system, or outage issues immediately to the CSR Lead and IT department (if necessary)

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