What are the responsibilities and job description for the Support Specialist Position position at GPA?
We are seeking an experienced customer service representative to join our team at GPA's headquarters in IL. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently.
The ideal candidate will have 5 years of experience in customer service, preferably in the paper or printing industry. You should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
In this role, you will work closely with our Sales, SCP, Finance, Production, and Warehouse teams to ensure seamless execution of customer requests. You will be responsible for maintaining accurate and up-to-date records of customer interactions, including orders, communications, and issue resolutions.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate solutions to their needs.
- Process customer orders, track shipments, and resolve any issues related to delivery or product availability.
- Work collaboratively with internal teams to resolve customer complaints and issues efficiently.
Requirements:
- 5 years of customer service experience, preferably in the paper or printing industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in Microsoft Office, particularly Word, Excel, and CRM software.
