What are the responsibilities and job description for the Customer Resource Specialist position at GPI Enterprises Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Specialist to join our team. The ideal candidate will possess exceptional communication skills and a strong commitment to providing outstanding customer service. This role involves engaging with clients, addressing their needs, and ensuring a positive experience through effective problem-solving and support. This a REMOTE position, however you must reside within 2 hours driving distance from Washington D.C. for the occasional onsite meeting.
Responsibilities
- Perform non-inherently governmental tasks, to perform proactive customer service to survivors and agencies of fallen or catastrophically injured public safety officers.
- Work closely with the PSOB Benefits Specialists and the PSOB Director to communicate the latest updates and progress on all active applications/claims.
- Continue follow up with the survivor / applicant after they are initiated by the Customer Call Specialist and provide general status updates regarding the application/claim. The initial follow up call to survivors / agencies shall occur within 24 hours of first contact with the BJA PSOB Customer Call Center.
- Ensure completion of the submission and acceptance of each application/claim within 10 working days
- Initiate calls or emails to resolve discrepancies within two working days of receiving notice of such discrepancies.
- Return voicemails / emails / messages from survivors / agencies within two working days of receipt.
- Shall be assigned periodically to perform customer service to dependents of fallen and injured officers who are seeking educational assistance benefits through the Public Safety Officers' Educational Assistance (PSOEA) Program.
- Possess strong organizational skills and a strong understanding and implementation of the mathematical calculations in Microsoft Excel
- Responsible for requesting documents needed for PSOEA claims, following up on documents submitted, and drafting documents for review and approval by a PSOB Benefits Specialist and the
- Update the PSOB 2.0 Portal with all outreach actions.
Experience
- Previous experience in a customer service role, preferably in benefits/claims-specific environment
- Proficiency in cash handling and basic financial transactions.
- Strong data entry skills with attention to detail.
- A solid understanding of client services and the ability to address customer needs effectively.
- Excellent phone etiquette and interpersonal skills.
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: Remote
Salary : $25 - $29
